Call Center Agent-No BPO Experience? No Problem!

Richbuild Industrial Sales Inc.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Richbuild Industrial Sales Inc. is seeking enthusiastic and customer-focused Call Center Agents to join our Help Desk & IT Support team in Cagayan de Oro, Misamis Oriental.

This full-time role welcomes those new to the BPO industry and includes comprehensive training to develop your technical and customer service skills. As a frontline support specialist, you will resolve issues, document interactions, and strive to meet performance targets while contributing to a collaborative team environment

Qualifications

• Strong communication skills with the ability to explain technical concepts in simple terms.
• Active listening and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computers and basic IT knowledge (preferred).
• Problem-solving mindset and willingness to learn new technical skills.

Responsibilities

• Handle incoming customer calls and inquiries with professionalism and courtesy.
• Provide technical support and guidance to resolve customer issues efficiently.
• Document all customer interactions and maintain accurate records in our support systems.
• Troubleshoot common technical problems and escalate complex issues to senior technical teams when necessary.
• Follow established protocols and procedures to ensure consistent service quality.
• Assist customers with product information, account inquiries and general support requests.
• Meet or exceed performance targets including call handling time, customer satisfaction ratings and resolution rates.
• Collaborate with team members and supervisors to improve service delivery and address customer concerns.
• Participate in training sessions and continuous learning programmes to enhance skills and product knowledge.

Skills

Strong communication

Active listening

Multitasking & time management

Basic IT knowledge

Problem-solving

Education

High school diploma or equivalent

Job description

About the role

Richbuild Industrial Sales Inc. is seeking enthusiastic and customer-focused Call Center Agents to join our Help Desk & IT Support team. This is a full-time position based in Cagayan de Oro, Misamis Oriental. As a Call Center Agent, you will be the first point of contact for customers seeking technical support and assistance with our services. This role is ideal for individuals new to the BPO industry, as we provide comprehensive training to help you succeed. You will play a vital role in delivering exceptional customer service whilst troubleshooting technical issues and providing solutions that enhance customer satisfaction and loyalty.

Key responsibilities

• Handle incoming customer calls and inquiries with professionalism and courtesy
• Provide technical support and guidance to resolve customer issues efficiently
• Document all customer interactions and maintain accurate records in our support systems
• Troubleshoot common technical problems and escalate complex issues to senior technical teams when necessary
• Follow established protocols and procedures to ensure consistent service quality
• Assist customers with product information, account inquiries and general support requests
• Meet or exceed performance targets including call handling time, customer satisfaction ratings and resolution rates
• Collaborate with team members and supervisors to improve service delivery and address customer concerns
• Participate in training sessions and continuous learning programmes to enhance skills and product knowledge

What we're looking for

• High school diploma or equivalent qualification
• Strong communication skills with the ability to explain technical concepts in simple terms
• Excellent customer service orientation and patience when dealing with challenging situations
• Active listening skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computers and basic IT knowledge (preferred but not essential)
• Problem-solving mindset with a willingness to learn new technical skills
• Reliability and punctuality with the ability to work full-time hours
• No prior BPO experience required—we welcome fresh talent and provide full training

What we offer

Richbuild Industrial Sales Inc. is committed to supporting the growth and development of our team members. We offer competitive salaries, comprehensive on-the-job training programmes designed specifically for individuals new to the call centre industry, and opportunities for career advancement within our Help Desk & IT Support division. We provide a supportive work environment where your contributions are valued and recognised. Additionally, we offer employee benefits including health and wellness initiatives, a collaborative team atmosphere, and flexible support for work-related concerns. We encourage all applicants to bring their authentic selves to work and are committed to creating an inclusive workplace.

About us

Richbuild Industrial Sales Inc. is a dynamic organisation dedicated to providing high-quality industrial products and exceptional customer support. With a commitment to innovation and customer satisfaction, we have established ourselves as a trusted partner in the industrial sector. Our company culture emphasises teamwork, professional development and a genuine commitment to customer success. We pride ourselves on fostering an environment where employees can grow their careers whilst delivering outstanding service to our valued clients.