Customer Support Representative – Medicare Supplement (MedSupp)

Metacom Careers; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Metacom Careers is seeking a Customer Support Representative to join the Medicare Supplement account. The role involves providing professional voice-based customer support, addressing account and service concerns, and ensuring a positive customer experience.

You will handle inbound calls, assist with account updates, document interactions, and escalate complex issues when needed. The position requires good English communication, basic MS Office skills, and willingness to work shifting schedules,

Qualifications

• At least 2 years of college completed or a college graduate.
• Minimum 6 months BPO experience.
• Previous experience in a Customer Service role is preferred.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound customer calls regarding Medicare Supplement services and accounts.
• Address customer inquiries, account concerns, and service-related requests.
• Provide accurate information and appropriate solutions to customers.
• Assist with account updates and other customer service transactions.
• Document customer interactions accurately in the appropriate systems.
• Escalate complex concerns when necessary.
• Maintain professionalism and excellent customer service throughout every interaction.
• Follow company policies, quality standards, and established procedures.

Skills

BPO experience

English communication

Verbal communication

Interpersonal skills

Active listening

Problem solving

Customer focus

Teamwork

Adaptability

Education

College degree / 2 years of college

Tools

MS Office

Job description

Role Description

We are looking for a Customer Support Representative to join Medicare Supplement account. The role involves providing professional voice-based customer support, addressing account and service concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls regarding Medicare Supplement services and accounts.
• Address customer inquiries, account concerns, and service-related requests.
• Provide accurate information and appropriate solutions to customers.
• Assist with account updates and other customer service transactions.
• Document customer interactions accurately in the appropriate systems.
• Escalate complex concerns when necessary.
• Maintain professionalism and excellent customer service throughout every interaction.
• Follow company policies, quality standards, and established procedures.

Qualifications

• At least 2 years of college completed or a college graduate.
• Minimum 6 months BPO experience.
• Previous experience in a Customer Service role is preferred.
• International voice account experience is an advantage.
• No specific BPO account experience required.
• Good English communication skills
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite or in an assigned branch, depending on deployment.

Skills & Competencies

• Above-average English communication skills
• Strong verbal and interpersonal skills
• Good comprehension and active listening
• Analytical and problem-solving abilities
• Customer-focused attitude
• Basic knowledge of MS Office
• Ability to work independently and as part of a team
• Adaptability to changing schedules and work requirements