Remote Seller Support Specialist

Lago; Philippines; Hybrid; PHP 2,769,000 - 4,615,000; Full time

Benefits offered by this job

Remote work flexibility

Growth opportunities

Innovative work culture

Job summary

A global eCommerce solution provider is looking for an Amazon Case Specialist to manage and resolve seller issues on the Amazon platform. You will be responsible for ensuring smooth operations by advocating for clients and handling support tickets efficiently. Ideal candidates have experience in customer support, strong communication skills, and are detail-oriented. This role offers remote work flexibility and growth opportunities within the company.

Qualifications

• Up to 1 year of relevant experience in customer support or related roles, preferably in eCommerce.
• Working knowledge of IT systems and infrastructure.
• Good communication skills, with the ability to convey listing issues effectively.

Responsibilities

• Provide customer service to clients, ensuring smooth operations on Amazon.
• Manage and resolve support tickets on Amazon Seller Support.
• Collaborate with internal teams to address listing problems.

Skills

Customer support experience

Communication skills

Detail-oriented

Collaboration skills

Data analysis

Tools

Excel

Google Sheets

Job description

Role: Amazon Case Specialist

Hours: 9am - 5pm Pacific Standard Time

USD Salary: Negotiable based on experience

The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.

Key Responsibilities:

• Prepare content for submission to Amazon using internal processes to generate Inventory flat files.
• Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date.
• Submit category-specific updates to the Amazon marketplace using Inventory Flat Files.
• Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training.
• Escalate cases to Strategic Account Services (Issue Resolution team).
• Assist with submissions and issue resolution via partner-owned Seller Central accounts.
• Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines.
• Monitor submissions and provide thorough updates in our project management software.
• Maintain an internal tracking system used to track live submissions.
• Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners.

• Minimum of 1-3 years of Amazon Seller Central or Amazon experience.
• Bachelor’s degree or an equivalent combination of education and experience required.
• Familiarity with Amazon Brand Registry and Strategic Account Services, and the process of escalating cases to the appropriate teams at Amazon.
• Experience with image submissions in bulk through Amazon’s bulk image upload tool.
• Understanding of case creation through Amazon’s self-help tool.
• Partial and full updates through Amazon’s Add Product via Upload tool.
• Strong project management experience that will allow the candidate to simultaneously communicate with Amazon and meet strict deadlines.
• Listening skills; ability to understand assignments, take notes, and complete projects in an efficient and timely manner.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions.
• Strong computer skills; proficient with Google and Microsoft Office Suite, specifically Google Sheets, Google Docs, Outlook, Word, Excel, and SharePoint.
• Incorporate feedback and take direction well.

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.

• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.

• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.