Customer Service Representative

IdeasUnlimited BPO Inc.; South Cotabato; On-site; PHP 223,000 - 335,000; Full time

Job summary

IdeasUnlimited BPO Inc. is seeking Customer Support Representatives to handle inquiries via email, chat, and phone, delivering accurate product and policy information while ensuring customer satisfaction.

The role emphasizes CRM usage, timely responses, and collaboration with internal teams to improve the customer experience. We are a US-based professional company conducting recruitment and background checks, with onboarding via Microsoft Teams.

Qualifications

• Excellent verbal and written communication in English.
• 1–2 years of experience in customer support.
• Experience in Phone, Email, and Chat support.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.

Skills

Verbal communication

Written communication

Office software

Tools

Salesforce

Zendesk

Microsoft Office

Job description

Job description

IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. As a company, we offer stable positions with timely payment, long-term contracts, and a professional environment to grow and excel.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalates complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Qualifications:

• Excellent verbal and written communication skills in the English language.
• At least 1-2 years of experience in customer support.
• Experience in Phone, Email, and Chat support.
• Proficient in Microsoft Office, CRMs (Salesforce or Zendesk), and other computer applications.
• Strong organizational and time-management skills.
• Professional, detail-oriented, and driven.

Important:

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.
• The entire recruitment and selection process is done via Microsoft Teams - On Site and takes around an hour or so (depending on how fast you complete it).
• If hired, we will be using monitoring software to check your daily work efficiency and productivity.