E-Commerce Customer Support Specialist (Remote)

Remote VA; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Flexible remote work environment

Job summary

A leading remote services provider is seeking a Professional E-Commerce Customer Support Specialist. The role involves providing exceptional support, processing returns, and managing customer order issues. Ideal candidates will have prior experience in e-commerce support and possess excellent communication skills. This position offers the flexibility to work remotely with a competitive salary and performance-based incentives.

Qualifications

• Previous experience in e-commerce customer support, preferably in a remote setting.
• Excellent written and verbal communication skills with a clear, neutral or polished English accent.
• Ability to problem-solve and handle customer concerns with patience and professionalism.
• Ability to problem-solve and handle customer concerns with patience and professionalism.
• Strong attention to detail and ability to work independently in a remote environment.

Responsibilities

• Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
• Process returns and refunds efficiently using Refund Sniper.
• Manage and resolve customer order issues with professionalism and urgency.
• Handle FedEx and other carrier claims.
• Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
• Maintain detailed records of customer interactions and resolutions.

Skills

Customer support

Communication skills

Problem-solving

Attention to detail

Remote work

English proficiency

Tools

Zendesk

BigCommerce

SellerCloud

ShipStation

Refund Sniper

Job description

About the Role:

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.

Key Responsibilities:

• Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
• Process returns and refunds efficiently using Refund Sniper.
• Manage and resolve customer order issues with professionalism and urgency.
• Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
• Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
• Maintain detailed records of customer interactions and resolutions.

Requirements:

• Previous experience in e-commerce customer support, preferably in a remote setting.
• Excellent written and verbal communication skills with a clear, neutral or polished English accent.
• Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
• Ability to problem-solve and handle customer concerns with patience and professionalism.
• Strong attention to detail and ability to work independently in a remote environment.

Why Join Us?

• Competitive salary and performance-based incentives.
• Opportunity to work remotely from anywhere.
• A collaborative and supportive work environment.