Customer Service Pro — Non-Voice/Voice, Fast Growth

Sapient Global Services; Quezon City; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Competitive Salary (up to 25K)

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Flexible Shifts (Day, Mid, and Night)

Life Insurance & Retirement Plan

Incentives and Signing Bonuses

Free Coffee and Biscuits at the office

Job summary

A growing company in Metro Manila is looking for Customer Service Representatives for both non-voice and voice roles. The position requires a high school diploma, and no prior experience is necessary, as comprehensive training will be provided. Responsibilities include handling inquiries and resolving issues, maintaining customer satisfaction, and achieving performance targets. This role offers a competitive salary of up to 25K, monthly commissions, and various benefits, including HMO and career growth opportunities.

Qualifications

• Customer facing work experience is a plus.
• No prior customer service experience necessary—we provide comprehensive training!
• Proficiency with customer service tools and systems is a plus but not required.

Responsibilities

• Handle customer inquiries and resolve issues across various channels.
• Provide accurate information about products and company policies.
• Process orders and account updates efficiently.
• Maintain high standards of customer service and satisfaction.
• Meet performance targets for productivity and quality.
• Document interactions and transactions accurately.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Problem-solving abilities

Ability to adapt in fast-paced environments

Education

High school diploma or equivalent

Job description

A growing company in Metro Manila is looking for Customer Service Representatives for both non-voice and voice roles. The position requires a high school diploma, and no prior experience is necessary, as comprehensive training will be provided. Responsibilities include handling inquiries and resolving issues, maintaining customer satisfaction, and achieving performance targets. This role offers a competitive salary of up to 25K, monthly commissions, and various benefits, including HMO and career growth opportunities.