Customer Support (Mental Healthline)

Lewis Personnel Management; Makati; On-site; PHP 20,632,000 - 24,713,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Full-time role with Australian hours

Supportive team environment

Meaningful mental health impact

Job summary

Lewis Personnel Management is seeking a Customer Support - Mental Health Helpline Caller to provide warm, professional service to clients seeking psychological support. You will handle high-volume calls, schedule appointments, and guide clients through booking procedures.

The role requires a Bachelor's in Psychology or related field and at least 2 years in healthcare or customer support with strong English communication.

Qualifications

• Bachelor's degree in Psychology or related field.
• At least 2 years in customer support or healthcare coordination.
• Experience supporting mental health patients.
• Comfort with high-volume calls (30+ per day).
• Excellent spoken and written English.
• Ability to work Australian business hours remotely.

Responsibilities

• Handle 700 calls per month or 30+ calls per day.
• Inbound calls; outbound for confirmations and follow-ups.
• Schedule and coordinate appointments with psychologists.
• Assist clients with enquiries about services and procedures.
• Communicate empathetically with distressed clients.
• Maintain accurate client records.
• Escalate clinical concerns appropriately.

Skills

Active listening

Communication

Time management

Customer service

Empathy

Education

Bachelor's degree in Psychology

Job description

HIRING: CUSTOMER SUPPORT - MENTAL HEATH HELPLINE CALLER

Industry: Australian-based Psychological service
Salary: 45,000 monthly
Shift: AU time
About the role

As the first point of contact for individuals seeking psychological support, you will provide a warm, professional, and reassuring experience while assisting clients with enquiries, appointment scheduling, follow-ups, and general administrative support. This is a high-volume, phone-based role supporting an Australian-based online psychology practice.

Key responsibilities

• Handle approximately 700 calls per month or 30+ calls per day

• Manage primarily inbound calls, as well as outbound calls for appointment confirmations, follow-ups, and rescheduling

• Schedule and coordinate appointments with psychologists

• Support clients with enquiries regarding services, availability, and booking procedures

• Communicate calmly and empathetically with individuals who may be distressed or emotionally vulnerable

• Maintain accurate client records and appointment information

• Escalate clinical concerns or situations outside your scope to the appropriate team member

About you

• Bachelor's degree in Psychology or a related field, such as Behavioral Science, Guidance and Counseling, Social Work, Human Services, Nursing, or another allied health discipline

• At least 2 years of relevant experience in customer support, medical reception, healthcare coordination, appointment setting, or virtual assistance

• Direct experience supporting patients or clients in a mental health, psychology, counseling, behavioral health, or similar practice

• Experience communicating with distressed, emotionally vulnerable, or sensitive patients/clients

• Confidence handling a high volume of calls, averaging 30+ calls per day

• Excellent spoken and written English

• A calm, compassionate, patient, and empathetic communication style

• Strong active listening, organizational, and appointment management skills

• The ability to handle sensitive information with professionalism and confidentiality

• Availability to work Australian business hours in a remote setup

Benefits

• Permanent work-from-home setup

• Full-time role with Australian business hours

• Supportive and collaborative team environment

• Meaningful opportunity to help individuals access professional mental health support