Customer Service Representative

Renrui HR; Philippines; On-site; PHP 167,000 - 246,000; Full time

Job summary

Renrui HR in the Philippines seeks a customer support specialist to respond to player inquiries promptly and professionally. You will help resolve gameplay issues, account problems, payments, and technical questions, guiding players on game features, rules, strategies, and promotions.

You will record and track player issues using support tools, collaborate with development and QA teams to resolve complex problems, monitor feedback for improvements, stay updated on game changes, and help improve

Responsibilities

• Respond to player inquiries promptly and professionally.
• Help resolve gameplay, account, payment, and technical issues.
• Guide players on game features, rules, strategies, and promotions.
• Record and track player issues using customer support tools.
• Work with development and QA teams to resolve complex issues.
• Monitor player feedback to identify areas for improvement.
• Stay updated on game changes, new features, and promotions.
• Help improve support processes and resources.

Job description

Respond to player inquiries promptly and professionally.

Help resolve gameplay, account, payment, and technical issues.

Guide players on game features, rules, strategies, and promotions.

Record and track player issues using customer support tools.

Work with development and QA teams to resolve complex issues.

Monitor player feedback to identify areas for improvement.

Stay updated on game changes, new features, and promotions.

Help improve support processes and resources.