Customer Support Executive – Taguig & Pampanga

Gratitude Philippines; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Gratitude Philippines is hiring for a Customer Support Executive to join our on-site team in Taguig City or Pampanga. The role targets professionals with 1–4 years of customer service experience in utilities, telecommunications, insurance, or banking.

You will handle inquiries, provide accurate information, resolve concerns, and maintain records while upholding company policies and SLAs. Only candidates willing to work onsite and under rotating shifts will be considered; TOR, Diploma, and COE

Qualifications

• 1–4 years of relevant customer service experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services preferred.
• Strong verbal and written communication skills.
• Good problem-solving, listening, and interpersonal skills.
• Willingness to work onsite at Taguig City or Pampanga.
• Must have transcripts: TOR, Diploma, and COE.
• Fluent in English; basic computer skills; ability to navigate multiple systems.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information on products, services, and procedures.
• Resolve complaints professionally and efficiently.
• Identify needs and escalate complex issues to the relevant department.
• Maintain accurate records in designated systems.
• Follow established procedures, quality standards, and SLAs.
• Demonstrate empathy, patience, and professionalism.
• Meet performance targets related to customer satisfaction, quality, productivity, and attendance.
• Protect confidential customer information and comply with data privacy policies.
• Collaborate with team and supervisors to achieve operational goals.

Skills

Communication skills

Listening

Interpersonal skills

Problem solving

Job description

Job Description: Customer SUPPORT EXECUTIVE(CSE)

Location: Taguig City & Pampanga, Philippines
Work Setup: Onsite
Experience: 1–4 Years
Salary Range: ₱18,000–₱28,000 per month
Employment Type: Full-Time
Industry Preference: Utilities, Telecommunications, Insurance, Banking & Financial Services

Job Summary

We are looking for customer-focused and service-oriented Customer Service Representatives (CSRs) to join our team in Taguig and Pampanga. The ideal candidates will have 1–4 years of customer service experience, preferably in utilities, telecommunications, insurance, banking, or financial services.

The successful candidates will handle customer inquiries, resolve concerns, provide accurate information, and ensure a positive customer experience while adhering to company policies and service standards.

Key Responsibilities

• Handle customer inquiries through the assigned communication channels, including phone, email, or chat.

• Provide accurate information regarding products, services, account details, and company procedures.

• Resolve customer complaints and concerns professionally and efficiently.

• Identify customer needs and provide appropriate solutions or escalate complex issues to the relevant department.

• Maintain accurate customer records and document all interactions in the designated systems.

• Follow established procedures, quality standards, and service-level agreements (SLAs).

• Demonstrate empathy, patience, and professionalism when dealing with customers.

• Meet performance targets related to customer satisfaction, quality, productivity, and attendance.

• Protect confidential customer information and comply with applicable data privacy policies.

• Work collaboratively with team members and supervisors to achieve operational goals.

Qualifications and Requirements

• 1–4 years of relevant customer service experience.

• Candidates with experience in utilities, telecommunications, insurance, banking, or financial services are preferred.

• Strong verbal and written communication skills.

• Good problem-solving, listening, and interpersonal skills.

• Ability to manage customer concerns and handle challenging interactions professionally.

• Basic computer skills and the ability to navigate multiple systems.

• Willingness to work onsite in the assigned location: Taguig City or Pampanga.

• Flexibility to work the assigned shift, including rotational schedules if required.

• Ability to follow company policies, procedures, and quality guidelines.

• Must have the mandatory documents available: Transcript of Records (TOR), Diploma, and Certificate(s) of Employment (COE).

Salary and Benefits

• Monthly salary budget: ₱18,000–₱28,000.

• Full-time employment opportunity.

• Opportunity to develop customer service and communication skills.

• Professional growth opportunities, subject to company policies and performance.

Recruitment Process

Candidates must complete the following recruitment stages:

1. Initial Validation – Verification of qualifications, experience, location preference, and document availability.

2. Virtual Interview – Assessment of communication skills, customer service experience, and role suitability.

3. Submission of Required Documents – Submission of the mandatory documents for verification.

4. Job Offer (JO) – Qualified candidates proceed to the job offer stage.

Mandatory Documents

Candidates must have the following documents available:

• Transcript of Records (TOR)

• Diploma

• Certificate(s) of Employment (COE)

Important Recruitment Notice:

• Strictly no walk-ins. Candidates must follow the designated recruitment process.

• Applicants must be willing to work onsite at their assigned location.

• Applicants must be flexible with the assigned shift and schedule.

• Candidates should ensure that all mandatory documents are available during the recruitment process.

Interested candidates who meet the qualifications are encouraged to apply.