Customer Support & Engagement Specialist

Inspiro; Pasig; On-site; PHP 190,000 - 290,000; Full time

Job summary

Inspiro is seeking a Customer Support Representative to engage with customers by phone, email, and chat, addressing inquiries and providing timely support. You will deliver precise product and pricing information and work with internal teams to resolve issues, while maintaining accurate customer records across multiple platforms.

The role emphasizes a customer-centric approach, strong communication, and the ability to multitask in a fast-paced environment, contributing to exceptional service and

Qualifications

• Minimum of 3 months of experience in a BPO or customer service environment.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment.
• Customer-centric mindset with strong problem-solving skills.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide support.
• Deliver accurate and clear information regarding products, pricing, and availability.
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
• Maintain and update customer records through accurate data entry across multiple platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Multitasking

Organizational skills

Customer-centric mindset

Job description

Inspiro is seeking a Customer Support Representative to engage with customers by phone, email, and chat, addressing inquiries and providing timely support. You will deliver precise product and pricing information and work with internal teams to resolve issues, while maintaining accurate customer records across multiple platforms.

The role emphasizes a customer-centric approach, strong communication, and the ability to multitask in a fast-paced environment, contributing to exceptional service and