Customer Support Operations Lead

inspiro; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Inspiro is seeking a seasoned Team Leader for its Call Center operations in Pasig, Philippines. You will lead a customer support team, ensuring productive, quality work and adherence to set standards.

You will also oversee the team's product knowledge, quality metrics, and development, steering activities to meet the company's goals and campaign objectives through proactive coaching and strong stakeholder collaboration.

Qualifications

• Graduate of any 4–5-year course.
• Preferably with 3 years working experience in the Call Center Industry.
• Preferably 2 years’ experience as Team Leader preferably within the call center.
• Must have intermediate knowledge on Call Center Fundamentals.
• Must have time and project management skills.
• Must be highly resourceful, analytical, and creative.
• Must be proficient in MS Office applications.
• Excellent oral and written communication skills in English.
• Superior ability to build relationships and promote team development and continuous improvement.

Responsibilities

• Leads the team that provides customer support to clients ensuring productive and quality work based on set standards.
• Handles the team’s product knowledge, quality, and effectiveness to ensure that the team meets the company’s and campaign’s goals and objectives.

Skills

Team Leadership

Call Center Fundamentals

Time Management

Project Management

MS Office

Communication Skills

English Fluency

Education

4–5 year degree

Tools

MS Office

Job description

Inspiro is seeking a seasoned Team Leader for its Call Center operations in Pasig, Philippines. You will lead a customer support team, ensuring productive, quality work and adherence to set standards.

You will also oversee the team's product knowledge, quality metrics, and development, steering activities to meet the company's goals and campaign objectives through proactive coaching and strong stakeholder collaboration.