Customer Support Associate - Voice & Digital (Dayshift)

Symbos Managed Services Inc; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Symbos Managed Services Inc is building its pioneer Customer Support team to deliver great customer experiences. This role handles inbound enquiries across voice and digital channels with care, clarity, and efficiency.

You will resolve customer concerns, log interactions, and strive to meet service levels. The position is onsite in Ortigas, Pasig and mainly dayshift. If you have customer service experience and strong communication, this is an opportunity to shape omnichannel CX.

Qualifications

• Experience in customer service or contact centre roles.
• Strong communication skills across voice and written channels.
• Customer-focused with strong problem-solving ability.
• Comfortable using digital tools and systems.
• Willing to work onsite in Ortigas, Pasig and open to dayshift.

Responsibilities

• Handle inbound enquiries via voice, chat, and email.
• Resolve customer concerns and manage complaints professionally.
• Deliver accurate, clear, and timely responses.
• Meet service levels and quality standards.
• Document interactions and maintain accurate records.

Skills

Customer service experience

Strong communication

Problem solving

Multichannel support

Digital tools proficiency

Job description

We are building our pioneer Customer Support team and are looking for individuals who are passionate about delivering great customer experiences. This role handles inbound enquiries across voice and digital channels, ensuring every interaction is handled with care, clarity, and efficiency.

Key Responsibilities

• Handle inbound enquiries via voice, chat, and email
• Resolve customer concerns and manage complaints professionally
• Deliver accurate, clear, and timely responses
• Meet service levels and quality standards
• Document interactions and maintain accurate records

What We’re Looking For

• Experience in customer service or contact centre roles
• Strong communication skills across voice and written channels
• Customer-focused with strong problem-solving ability
• Comfortable using digital tools and systems
• Willing to work onsite in Ortigas, Pasig
• Open to predominantly dayshift schedules

Why Join Us

• Be part of a pioneer team and help shape the customer support function
• Collaborative and supportive environment
• Opportunity to build omnichannel CX experience

Recruitment Process

As a first step, candidates will be invited to complete an online skills assessment, followed by interviews.