Customer Support Associate I - KPI-Driven Service

Convergys; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

Convergys in Makati is hiring a Customer Support Associate I to handle customer inquiries via calls or online channels. You will deliver service aligned with client KPIs, clarify needs, and resolve routine problems while maintaining courtesy and professionalism.

The role emphasizes attention to detail, clear written and verbal communication, and the ability to work in a fast-paced, team-oriented environment with flexible shifts.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Detail oriented with good accuracy; able to follow procedures.
• Able to rotate shifts and adapt to a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls or internet inquiries per client requirements.
• Provide customer service support and resolve routine problems.
• Clarify customer requirements and offer appropriate solutions.
• Greet customers professionally and document interactions accurately.
• Maintain knowledge of client products/services and KPI targets.
• Track information in call systems and escalate as needed.
• Assist with cross-sell of products/services when appropriate.

Skills

Customer service

Communication

PC navigation

Attention to detail

Multi-tasking

Teamwork

Shift flexibility

Education

HS Diploma

Job description

Convergys in Makati is hiring a Customer Support Associate I to handle customer inquiries via calls or online channels. You will deliver service aligned with client KPIs, clarify needs, and resolve routine problems while maintaining courtesy and professionalism.

The role emphasizes attention to detail, clear written and verbal communication, and the ability to work in a fast-paced, team-oriented environment with flexible shifts.