KPI-Driven Customer Support Advisor

Concentrix Philippines; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix Philippines is seeking an Advisor for Webhelp PH in Makati to handle customer inquiries, provide accurate resolutions, and maintain service quality. The role emphasizes empathy, product knowledge, and professional communication in a fast-paced environment.

Candidates should have a two-year college education, strong PC skills, and an aptitude for multitasking, teamwork, and patience. Shifts may rotate as required by the program and location.

Qualifications

• Two years of college education required for PH locations.
• Excellent written and verbal communication skills are essential.
• Strong customer service orientation and ability to handle repetitive tasks in a fast-paced call-center environment.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers professionally and maintain courteous tone.
• Maintain knowledge of client products and services.
• Document and complete work accurately in the system.
• Assist customers and offer relevant products or services.
• Track inquiries and reference published materials or escalate when needed.

Skills

Customer service

Communication

Attention to detail

Multitasking

Team player

Patience

Adaptability

Education

Two years of college education

Job description

Concentrix Philippines is seeking an Advisor for Webhelp PH in Makati to handle customer inquiries, provide accurate resolutions, and maintain service quality. The role emphasizes empathy, product knowledge, and professional communication in a fast-paced environment.

Candidates should have a two-year college education, strong PC skills, and an aptitude for multitasking, teamwork, and patience. Shifts may rotate as required by the program and location.