Customer Support Associate - Email/Chat/Voice

Firstsource; Cebu City, Isabela; On-site; PHP 223,000 - 357,000; Full time

Job summary

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat/Voice support in Cebu City to deliver exceptional customer service for clients worldwide. Handle inquiries via phone, email, and chat, resolving issues and maintaining positive relationships.

Graduates or undergraduates with up to 2 years of experience are welcome. Strong English communication is essential, with additional languages a plus. Training is provided in a fast-paced, 24/7 environment.

Qualifications

• Excellent communication skills in English with clear articulation.
• Familiarity with CRM tools and ticketing systems is advantageous.
• Graduate or near-graduate candidates welcome, 2 years of experience preferred.
• Customer service orientation with calm, professional demeanor.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Resolve product/service issues and address billing inquiries.
• Maintain accurate records of interactions and outcomes.
• Escalate complex issues to appropriate teams when needed.
• Adhere to SLAs and quality standards while protecting data privacy.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Customer service

English communication

Multilingual advantage

CRM tools

Ticketing systems

Empathy

Adaptability

Education

Graduate Fresher

Undergraduate – 2 Years Experience

Tools

CRM software

Ticketing systems

Job description

Firstsource Solutions is seeking an Associate / Sr Associate - Email/Chat/Voice support in Cebu City to deliver exceptional customer service for clients worldwide. Handle inquiries via phone, email, and chat, resolving issues and maintaining positive relationships.

Graduates or undergraduates with up to 2 years of experience are welcome. Strong English communication is essential, with additional languages a plus. Training is provided in a fast-paced, 24/7 environment.