Customer Support Associate

MicroSourcing; Manila; Hybrid; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Healthcare from day one

Paid time off with cash conversion

Performance bonuses

Job summary

MicroSourcing in Manila invites applications for a Customer Support Associate. You will support clients across multiple products, be the initial contact for issues, log and track cases through their life cycle, and triage tickets in Salesforce.

This hybrid, night-shift role offers competitive rewards, day-one healthcare, paid time off with cash conversion, and opportunities for growth within a collaborative team.

Qualifications

• Experience in handling customer support cases across multiple products.
• Ability to log, track and manage issues through ticketing systems (Salesforce).
• Strong communication and problem-solving skills to resolve client issues.

Responsibilities

• Support clients across multiple products.
• Be the initial point of contact for customer support issues.
• Log and track issues through the full lifecycle of the support case.

Skills

Customer support

Communication

Problem solving

Tools

Salesforce

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Associate

Work setup: Hybrid | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview

• Support clients across multiple products
• Initial point of contact for customer support issues
• Responsible for support cases through the entire life cycle of the support case
• Log and track issues in support ticketing system (SalesForce)
• Triage incoming support cases
• Responsible for handling intricate customer support issues
• Handle client configurations

Handle support cases related to internal/external configuration changes/tasks, data entry, etc.