CUSTOMER SUPPORT

Transec BPO; Pasig; On-site; PHP 245,520 - 334,800; Full time

Job summary

A leading BPO company in the Philippines is seeking an experienced Customer Support professional. In this role, you will ensure the best possible client care and deliver seamless transactions over the phone. Candidates should have at least 2 to 3 years of experience in customer service within the BPO sector, along with outstanding English communication skills. Graveyard shifts are required.

Qualifications

• Must have 2 to 3 years of customer service experience in the BPO industry.
• Outstanding English communication skills required.
• Willingness to work graveyard shifts.

Responsibilities

• Analyze and resolve incoming customer calls.
• Create positive customer service experiences.
• Log all customer interactions into the system.

Skills

Customer service experience

English communication skills

Positive demeanor

Education

Bachelor's degree or at least 2nd year of college

Job description

Overview

We are hiring for the CUSTOMER SUPPORT role at Transec BPO. We are looking for an experienced Customer Support professional with a sharp service delivery mindset. In this role, you will provide the best possible client care and deliver seamless transactions about our products and services through the phone.

Responsibilities

• Professionally analyze and resolve incoming customer calls with the goal of providing the best possible workaround.
• Craft a positive customer service experience with each interaction.
• Ensure all contacts made with customers are logged into the system meticulously and in a timely manner for proper documentation.
• Actively provide recommendations for continuous product and process improvement.

Qualifications

• Preferably with a Bachelor's degree; must have undergone at least 2nd year of college level.
• Must have 2 to 3 years of customer service experience in the business process outsourcing industry.
• Outstanding English communication skills including clear and articulate verbal, listening, and written competency.
• Have proven track record and passion for creating exceptional customer experience.
• With a positive and professional demeanor.
• Willing to work on graveyard shifts.