Customer Success Specialist – Semiconductors

Analog Devices, Inc.; Cavite City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Analog Devices, Inc. is seeking a customer-focused professional in the Philippines to support regional pricing and lead-times, ensure order accuracy, and coordinate with manufacturing facilities in Thailand and the Philippines.

The role emphasizes data-driven insights and adherence to quality standards. Ideal candidates hold a 4-year degree in Industrial Engineering or related field, with at least 1 year of relevant experience and strong Excel skills (macros, LOOKUP) and SAP familiarity.

Qualifications

• Bachelor’s degree in Industrial Engineering or related 4-year degree.
• At least 1 year of work experience in a related field, preferably in semiconductor industry.
• Excellent verbal and written communication; strong computer skills.

Responsibilities

• Respond to customer requests for pricing and product lead-times.
• Ensure customer orders are accurate before loading into systems.
• Manage progression of all customer quotes above a stated revenue amount.
• Manage the backlog of the customers.
• Interface with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
• Prepare all necessary customer documentation to high-quality standards.
• Identify and generate useful business intelligence and report to senior staff.
• Suggest process improvements.
• Adhere to environmental, health and safety policies.

Skills

Excel macros

VLOOKUP

SAP

Communication

Teamwork

Multitasking

Education

Industrial Engineering or related 4-year degree

Tools

MS Excel

Job description

Analog Devices, Inc. is seeking a customer-focused professional in the Philippines to support regional pricing and lead-times, ensure order accuracy, and coordinate with manufacturing facilities in Thailand and the Philippines.

The role emphasizes data-driven insights and adherence to quality standards. Ideal candidates hold a 4-year degree in Industrial Engineering or related field, with at least 1 year of relevant experience and strong Excel skills (macros, LOOKUP) and SAP familiarity.