Associate Representative Customer Service

Analog Devices, Inc.; General Trias; On-site; PHP 360,000 - 600,000; Full time

Job summary

Analog Devices, Inc. in the Philippines is seeking a Customer Interaction Specialist to support regional pricing, quotes, and accurate order processing. You will coordinate with global manufacturing teams and utilize SAP and advanced Excel skills.

The role requires at least 1 year in a related field, semiconductor experience preferred, and an Industrial Engineering background. You will work cross-functionally to improve processes, report insights to senior staff, and uphold EH&S standards.

Qualifications

• Industrial Engineering degree or 4-year bachelor’s degree.
• 1 year of work experience in a related field, semiconductor preferred.
• Excellent verbal and written communication.
• Strong Excel skills including macros and LOOKUP.
• Ability to work with others and multi-task.
• Knowledge of SAP is a plus.

Responsibilities

• Respond to customer pricing and lead-time requests in designated region.
• Ensure customer orders are accurate before loading into systems; manage progression of quotes above revenue amount.
• Manage the backlog of customers.
• Regularly interface with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
• Prepare all necessary customer documentation to the highest quality standards.
• Identify and generate useful business intelligence and report to senior staff.
• Recommend process improvements.
• Ensure compliance with environmental management, health and safety policies.

Skills

Communication

Excel macros

Teamwork

Multitasking

Microsoft Office

SAP knowledge

Semiconductor background

Education

Industrial Engineering degree

Tools

SAP

Job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at www.analog.comand on LinkedIn and X.

Primary Function

Demonstrates ability to build and maintain strong relationships with customer and colleagues. Understands the issues that drive customer scorecards or relationship.

Educational Background

Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree course.

Experience

Must have at least 1 year of work experience in related field, preferably in semiconductor industry.

Knowledge, Skill and abilities

• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work with others towards a common goal.
• Flexible and multi-tasked.
• Strong knowledge in MS Excel like creation of macro and LOOKUP functions
• Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities

1. Respond to customer requests for pricing and product lead-times in a designated region
2. Ensure customer orders are accurate before being loaded into the systems. 3. Manage progression of all customer quotes above a stated revenue amount.
3. Manage the backlog of the customers.
4. Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
5. Prepare all necessary customer documentation in line with the highest quality standards.
6. Identify and generate useful business intelligence and report to senior staff. 8. Recommend process improvements.
7. Ensure that the company’s commitment on environmental management, health and safety is observed and performed.
8. Be aware of the company’s quality and environmental policies.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: No

Shift Type: Normal Time (Philippines)