Associate Representative, Customer Service

Analog Devices, Inc.; Cavite City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Analog Devices, Inc. is seeking a customer-focused professional in the Philippines to support regional pricing and lead-times, ensure order accuracy, and coordinate with manufacturing facilities in Thailand and the Philippines.

The role emphasizes data-driven insights and adherence to quality standards. Ideal candidates hold a 4-year degree in Industrial Engineering or related field, with at least 1 year of relevant experience and strong Excel skills (macros, LOOKUP) and SAP familiarity.

Qualifications

• Bachelor’s degree in Industrial Engineering or related 4-year degree.
• At least 1 year of work experience in a related field, preferably in semiconductor industry.
• Excellent verbal and written communication; strong computer skills.

Responsibilities

• Respond to customer requests for pricing and product lead-times.
• Ensure customer orders are accurate before loading into systems.
• Manage progression of all customer quotes above a stated revenue amount.
• Manage the backlog of the customers.
• Interface with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
• Prepare all necessary customer documentation to high-quality standards.
• Identify and generate useful business intelligence and report to senior staff.
• Suggest process improvements.
• Adhere to environmental, health and safety policies.

Skills

Excel macros

VLOOKUP

SAP

Communication

Teamwork

Multitasking

Education

Industrial Engineering or related 4-year degree

Tools

MS Excel

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Primary Function

Demonstrates ability to build and maintain strong relationships with customer and colleagues. Understands the issues that drive customer scorecards or relationship.

Educational Background

Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree course.

Experience

Must have at least 1 year of work experience in related field, preferably in semiconductor industry.

Knowledge, Skill and abilities

• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work with others towards a common goal.
• Flexible and multi-tasked.
• Strong knowledge in MS Excel like creation of macro and LOOKUP functions
• Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities

1. Respond to customer requests for pricing and product lead-times in a designated region
2. Ensure customer orders are accurate before being loaded into the systems.
3. Manage progression of all customer quotes above a stated revenue amount.
4. Manage the backlog of the customers.
5. Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
6. Prepare all necessary customer documentation in line with the highest quality standards.
7. Identify and generate useful business intelligence and report to senior staff.
8. Recommend process improvements.
9. Ensure that the company’s commitment on environmental management, health and safety is observed and performed.
10. Be aware of the company’s quality and environmental policies.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: No Shift Type: Normal Time (Philippines)

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.