Customer Success Specialist, Semiconductor Support

1322 Analog Devices Gen. Trias; Cavite City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Analog Devices, Inc. is seeking a Graduate to support regional pricing, lead times, and order accuracy. The role requires collaboration with sales and manufacturing teams in Thailand and the Philippines to ensure timely, quality customer service.

The ideal candidate has a Industrial Engineering background with at least 1 year in a related field, strong Excel and SAP familiarity, and excellent communication skills. Growth opportunities and exposure to global semiconductors are offered.

Qualifications

• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work with others towards a common goal.
• Flexible and multi-tasked.
• Strong knowledge in MS Excel like creation of macro and LOOKUP functions.
• Knowledge in SAP and background in semiconductor manufacturing is an advantage.

Responsibilities

• Respond to customer requests for pricing and product lead-times in a designated region.
• Ensure customer orders are accurate before being loaded into the systems.
• Manage progression of all customer quotes above a stated revenue amount.
• Manage the backlog of the customers.
• Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
• Prepare all necessary customer documentation in line with the highest quality standards.
• Identify and generate useful business intelligence and report to senior staff.
• Recommend process improvements.
• Ensure that the company’s commitment on environmental management, health and safety is observed and performed.

Skills

Communication skills

MS Excel

Team collaboration

Multitasking

Computer skills

Semiconductor knowledge

Education

Bachelor’s degree in Industrial Engineering or related field

Tools

SAP

Job description

Analog Devices, Inc. is seeking a Graduate to support regional pricing, lead times, and order accuracy. The role requires collaboration with sales and manufacturing teams in Thailand and the Philippines to ensure timely, quality customer service.

The ideal candidate has a Industrial Engineering background with at least 1 year in a related field, strong Excel and SAP familiarity, and excellent communication skills. Growth opportunities and exposure to global semiconductors are offered.