Customer Success & Quotes Associate – Semiconductors

Analog Devices, Inc.

General Trias

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Job summary

Analog Devices, Inc. in the Philippines is seeking a Customer Interaction Specialist to support regional pricing, quotes, and accurate order processing. You will coordinate with global manufacturing teams and utilize SAP and advanced Excel skills.

The role requires at least 1 year in a related field, semiconductor experience preferred, and an Industrial Engineering background. You will work cross-functionally to improve processes, report insights to senior staff, and uphold EH&S standards.

Qualifications

Industrial Engineering degree or 4-year bachelor’s degree.
1 year of work experience in a related field, semiconductor preferred.
Excellent verbal and written communication.
Strong Excel skills including macros and LOOKUP.
Ability to work with others and multi-task.
Knowledge of SAP is a plus.

Responsibilities

Respond to customer pricing and lead-time requests in designated region.
Ensure customer orders are accurate before loading into systems; manage progression of quotes above revenue amount.
Manage the backlog of customers.
Regularly interface with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
Prepare all necessary customer documentation to the highest quality standards.
Identify and generate useful business intelligence and report to senior staff.
Recommend process improvements.
Ensure compliance with environmental management, health and safety policies.