Faculty Success Specialist & Product Expert

RELX International; Quezon City; Presencial; PHP 391.000 - 614.000; Jornada completa

Descripción de la vacante

RELX International in Quezon City is hiring a customer support professional to handle Tier 3 faculty inquiries, manage email queues, and coordinate responses with stakeholders.

The role emphasizes strong communication, CRM proficiency, and collaboration with Customer Success and sales teams to reduce churn and spot upsell opportunities. A Bachelor's degree or at least 2 years of college is required, with experience in Office tools and AI-enabled workflows.

Formación

• Bachelor's degree or 2 years of college; no back subjects/incomplete units.
• Excellent communication (written and verbal) and strong presentation skills.
• Knowledgeable in Microsoft Word, Excel and PowerPoint.
• Familiarity with different CRM tools and ability to learn enterprise AI tools.

Responsabilidades

• Provide Tier 3 support by responding to faculty emails in a queue-based system.
• Answer inbound inquiries and resolve customer concerns.
• Assist Customer Success Managers with initiatives and tasks.
• Monitor product usage to identify intervention opportunities.
• Identify churn risks and upsell opportunities for sales team.
• Document faculty interactions and market feedback.

Conocimientos

Excellent communicator

Strong presentation skills

Rapid learner

Problem-solving

Team collaboration

Educación

Bachelor's degree holder or completed at least 2 years level in College

Herramientas

Microsoft Word

Excel

PowerPoint

CRM tools

Enterprise AI tools

Descripción del empleo

RELX International in Quezon City is hiring a customer support professional to handle Tier 3 faculty inquiries, manage email queues, and coordinate responses with stakeholders.

The role emphasizes strong communication, CRM proficiency, and collaboration with Customer Success and sales teams to reduce churn and spot upsell opportunities. A Bachelor's degree or at least 2 years of college is required, with experience in Office tools and AI-enabled workflows.