Customer Success Specialist

Jobtailor; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Jobtailor is hiring for a customer service representative to handle inbound inquiries via calls, emails, and messages from clients. The role emphasizes delivering accurate information, resolving issues efficiently, and maintaining high customer satisfaction within a fast-paced BPO environment.

Candidates should have strong verbal and written communication skills, a high school diploma (college degree preferred), and proficiency with CRM tools.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience, preferably in a BPO or call center environment.
• Proficiency with CRM software and chat/email platforms.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to inbound customer calls, emails, and messages.
• Provide accurate information to customers.
• Resolve customer issues and complaints professionally.
• Identify and assess customer needs to achieve satisfaction.
• Troubleshoot issues and provide solutions.
• Escalate unresolved issues when necessary.
• Maintain clear, courteous customer communication.
• Document interactions and maintain records of issues and resolutions.
• Provide timely follow-ups.
• Stay updated on product knowledge and policies.
• Meet individual and team performance targets.

Skills

Verbal communication

Written communication

Time management

Multitasking

Customer-focused attitude

Education

High school diploma

College degree preferred

Tools

CRM Software

Chat Platforms

Email Platforms

Job description

Jobtailor is hiring for a customer service representative to handle inbound inquiries via calls, emails, and messages from clients. The role emphasizes delivering accurate information, resolving issues efficiently, and maintaining high customer satisfaction within a fast-paced BPO environment.

Candidates should have strong verbal and written communication skills, a high school diploma (college degree preferred), and proficiency with CRM tools.