Customer Success Specialist

TaskUs; Las Piñas; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive paid training program

Free Meals Onsite

HMO

Job summary

TaskUs in the Philippines is seeking a friendly and highly conversational Customer Success Specialist to join our team. You will be the frontline ambassador for our brand, ensuring every customer feels heard, valued, and supported as they navigate our products and services.

With 0-2 years experience and strong English communication, you will receive comprehensive training, an onboarding program, and opportunities to grow within a dynamic BPO environment.

Qualifications

• High School or SHS graduate.
• 0-2 years of experience; BPO experience is a plus but not required.
• Exceptional verbal and written English communication skills.
• Basic computer navigation skills and ability to learn new software quickly.
• Highly empathetic, patient and eager to help others solve problems.

Responsibilities

• Act as the primary point of contact for customer inquiries via phone, email, or live chat.
• Guide customers through product features, troubleshooting steps, and account setups.
• Resolve complaints and issues with empathy and a solutions-oriented mindset.
• Maintain accurate records of customer interactions and escalate complex issues to the appropriate team.
• Build genuine relationships with customers to promote brand loyalty and satisfaction.

Skills

English communication

Computer literacy

Empathy

Education

High School Diploma / SHS

Job description

About the role

We are looking for an energetic and highly conversational Customer Success Specialist to join our team. In this role, you will be the frontline ambassador for our brand, ensuring every customer feels heard, valued, and supported. Whether you are a seasoned BPO professional or a fresh graduate looking to kickstart your career, we provide the training and environment you need to succeed.

Key responsibilities

• Act as the primary point of contact for customer inquiries via phone, email, or live chat.
• Guide customers through product features, troubleshooting steps, and account setups.
• Resolve complaints and issues with empathy, patience, and a solutions-oriented mindset.
• Maintain accurate records of customer interactions and escape complex issues to the appropriate team.
• Build genuine relationships with customers to promote brand loyalty and satisfaction.

About you

• High School or Senior High School (SHS) graduate.
• 0-2 years experience. BPO experience is a plus, but absolutely not required.
• Exceptional verbal and written English communication skills.
• Basic computer navigation skills and the ability to learn new software quickly.
• Highly empathetic, patient, and eager to help others solve problems.

Benefits

• Comprehensive paid training program for beginners.
• Free Meals Onsite
• HMO