Customer Success & Product Manager: AI-Powered Solutions

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Customer Success & Product Manager to drive customer onboarding, enablement, and successful adoption of our platform. You will work across Customer Success, Product, and Solutions Engineering to translate customer workflows into actionable product enhancements and integrations.

You will actively configure AI-powered workflows, APIs, and third‑party integrations, build demos, troubleshoot implementations, and champion customer outcomes with cross-functional teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• 2+ years in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS implementation or a similar role.
• Experience with SaaS products or technology platforms; fast-growing or startup experience preferred.
• Strong written and verbal communication for both customers and technical teams.
• Proven ability to own customer issues from start to finish with follow-through.

Responsibilities

• Own customer onboarding and enablement, removing blockers to adoption.
• Translate customer needs into clear product requirements and user stories for Product/Engineering.
• Configure workflows, integrations, and AI-powered solutions for customers.
• Develop demos and proofs-of-concept showcasing platform capabilities.
• Collaborate with Product, Engineering, and Sales to drive customer value and expansion.
• Maintain thorough documentation of customer requirements and configurations.

Skills

Ownership

Customer focus

Detail-oriented

Technical curiosity

Fast learner

Resourceful

Strong communicator

Problem solving

Organization

Commercial awareness

Education

Bachelor's degree in CS/IT/SE or related

Tools

APIs

Webhooks

Zapier

Scripting

CRM tools

Job description

Hammerjack Pty Ltd is seeking a Customer Success & Product Manager to drive customer onboarding, enablement, and successful adoption of our platform. You will work across Customer Success, Product, and Solutions Engineering to translate customer workflows into actionable product enhancements and integrations.

You will actively configure AI-powered workflows, APIs, and third‑party integrations, build demos, troubleshoot implementations, and champion customer outcomes with cross-functional teams.