Customer Success Ops Manager – Publisher Monetization

PubMatic, Inc.; Hinoba-an; Hybrid; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Healthcare insurance

Broadband reimbursement

Catered lunches & snacks

Job summary

PubMatic, Inc. in the Philippines is seeking a Customer Success Operations Manager to oversee a portfolio of mid-market publisher accounts, optimize monetization, and ensure timely integrations.

You will collaborate with Sales, Product, Engineering, and Business Development to deliver data-driven insights and proactive optimization. The role emphasizes regional regulatory adherence (GDPR/CCPA) and delivering support within regional business hours, with a hybrid work model to balance

Qualifications

• Bachelor's degree in Engineering (CS/IT) from a recognised university.

Responsibilities

• Manage end-to-end publisher account setup, optimisation, and troubleshooting.
• Execute technical integrations on time with a high standard of service.
• Provide proactive yield improvement recommendations based on performance data.
• Deliver customer support within SLAs aligned to regional business hours.
• Partner with regional Sales and Business Development teams to drive account growth.
• Ensure adherence to applicable regional regulations including GDPR and CCPA.
• Collaborate cross-functionally with Sales, Product, Engineering, and Business Development.
• Produce data-driven reports with actionable insights and competitive context.
• Resolve escalations related to integrations, discrepancies, and brand safety.
• Maintain accurate Salesforce and JIRA records.
• Develop and contribute to region-specific best practices and operational playbooks.
• Leverage AI tools to accelerate analysis, identify optimisation opportunities, improve response quality, and streamline recurring operational tasks.

Skills

Data-driven decision-making

Relationship management

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Engineering (CS/IT)

Tools

Salesforce

JIRA

Job description

PubMatic, Inc. in the Philippines is seeking a Customer Success Operations Manager to oversee a portfolio of mid-market publisher accounts, optimize monetization, and ensure timely integrations.

You will collaborate with Sales, Product, Engineering, and Business Development to deliver data-driven insights and proactive optimization. The role emphasizes regional regulatory adherence (GDPR/CCPA) and delivering support within regional business hours, with a hybrid work model to balance