Customer Success & Onboarding Specialist

Premier LLC; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Premier LLC in the Philippines is looking for a Customer Support Specialist to serve as the primary contact for both workers and clients. In this role, you'll handle inquiries and support requests via email, support account management activities, and assist in onboarding new clients. Candidates should have 1-3 years of customer support experience, excellent communication skills, and familiarity with CRM systems. You will maintain strong client relationships and propose improvements to enhance the customer experience.

Qualifications

• 1–3 years of experience in customer support, email support, or account management.
• Strong written communication skills and a professional tone.
• Excellent organizational and multitasking abilities.

Responsibilities

• Respond to and resolve inquiries from workers and clients via email in a timely manner.
• Support account management activities, including onboarding new clients.
• Maintain accurate documentation of all customer support interactions.

Skills

Customer support experience

Written communication skills

Organizational skills

Problem-solving skills

Experience with CRM

Tools

Zendesk

Freshdesk

Salesforce

Job description

Premier LLC in the Philippines is looking for a Customer Support Specialist to serve as the primary contact for both workers and clients. In this role, you'll handle inquiries and support requests via email, support account management activities, and assist in onboarding new clients. Candidates should have 1-3 years of customer support experience, excellent communication skills, and familiarity with CRM systems. You will maintain strong client relationships and propose improvements to enhance the customer experience.