Customer Success Officer

CIM Technologies Inc.; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

CIM Technologies Inc. in the Philippines is seeking a results-driven Customer Success Officer to strengthen client relationships, drive customer success, and contribute to revenue growth by leveraging Autodesk solutions.

You will engage with customers as a trusted advisor, develop strategic plans, identify upsell opportunities, and collaborate with the Sales Team to renew and expand accounts. This role combines account management, lead generation, and business development to maximise customer

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field.
• With proven experience in customer success, account management, sales, business development, or a related field.
• Experience in B2B sales, solution selling, or technology-related products and services is an advantage.
• Familiarity with Autodesk solutions, software products, or the AEC industry is highly preferred.
• Demonstrated ability to generate leads, develop business opportunities, manage client relationships, and achieve sales targets.
• Strong understanding of CRM, sales processes, market analysis, and business development strategies.
• Excellent oral and written communication, with negotiation and interpersonal skills.

Responsibilities

• Develop and strengthen client relationships to maximize value and retention.
• Drive customer success and identify opportunities for account growth and expansion.
• Coordinate with the Sales Team to manage accounts approaching renewal.
• Conduct regular client calls, meetings, and webinars to support customer success.
• Monitor account health and identify risks and opportunities for improvement.
• Serve as a trusted solution advisor and advocate for customer needs.
• Develop proposals and recommendations to improve clients’ business processes.
• Build and maintain relationships with prospective clients to generate new business.

Skills

Customer success

Account management

Sales

Business development

Lead generation

Solution selling

Programme/relationship management

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Autodesk software

Job description

We are looking for a results-driven Customer Success Officer who will be responsible for strengthening client relationships, driving customer success, identifying business opportunities, and contributing to revenue growth. This role combines customer engagement, solution advisory, account management, lead generation, and business development to maximize customer value and expand the company’s market presence.

Key Responsibilities

1. Customer Success

• Develop and implement strategic plans that help clients achieve their business goals and maximize the value of Autodesk solutions.

• Identify opportunities to increase the adoption and utilization of Autodesk solutions and recommend industry best practices.

• Maintain strong customer relationships and customer retention while identifying opportunities for account growth and expansion.

• Coordinate with the Sales Team to identify and manage accounts approaching renewal.

• Conduct regular client calls, meetings, business reviews, mentoring sessions, and webinars to support customer success.

• Monitor account health and proactively identify potential risks, challenges, and opportunities for improvement.

• Serve as a trusted solution advisor and client advocate by understanding customer needs and recommending appropriate solutions.

• Develop proposals and solution recommendations that improve clients’ business processes and support customer success and expansion opportunities.

2. Sales Development

• Build and maintain strong relationships with prospective clients to develop new business deals.

• Meet or exceed assigned sales and revenue targets.

• Conduct market research to identify emerging trends, potential customers, and new opportunities for business growth.

• Collaborate with internal teams to develop strategies and initiatives that support revenue growth and business development objectives.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field.

• With proven experience in customer success, account management, sales, business development, or a related field.

• Experience in B2B sales, solution selling, or technology-related products and services is an advantage.

• Familiarity with Autodesk solutions, software products, or the AEC (Architecture, Engineering, and Construction) industry is highly preferred.

• Demonstrated ability to generate leads, develop business opportunities, manage client relationships, and achieve sales or revenue targets.

• Strong understanding of customer relationship management, sales processes, market analysis, and business development strategies.

• Excellent oral and written communication skills, with strong presentation, negotiation, and interpersonal skills.