Technical Engineer – Architecture, Engineering & Construction (AEC)

Challenge Systems Inc.; Makati; On-site; PHP 223,000 - 379,000; Full time

Benefits offered by this job

Company HMO

Paid leaves

Job summary

Challenge Systems Inc. in Makati City is seeking an entry-level Technical Engineer to support pre-sales and post-sales activities for our AEC software solutions.

You will learn BIM workflows and assist with AutoCAD, Revit, Civil 3D, ACC/BIM 360, SketchUp, and related tools, with training provided and opportunities to obtain Autodesk certifications; collaborate with Sales and Technical teams on-site.

Qualifications

• Fresh graduates are welcome and encouraged to apply.
• Basic knowledge of CAD/BIM/design software is preferred.
• Willingness to learn and pursue Autodesk or related certifications.

Responsibilities

• Provide technical assistance and product support for AEC software via email, phone, chat, remote sessions, and on-site visits.
• Assist with installation, licensing, configuration, basic troubleshooting, and product functionality.
• Learn BIM workflows, model coordination, documentation, and cloud collaboration.
• Support Revit workflows including modeling, documentation, families, parameters, and project setup.
• Assist with Civil 3D workflows for surfaces, alignments, profiles, corridors, and documentation.
• Help configure Autodesk Construction Cloud for document management and collaboration.
• Conduct product demonstrations and technical presentations with the Sales Team.
• Assist Sales during pre-sales by understanding requirements and recommending solutions.
• Deliver onboarding, training sessions, webinars, and live events for customers.
• Prepare technical docs, guides, and knowledge-base articles.
• Escalate complex issues to senior engineers or Autodesk Support when needed.
• Continuously study new AEC tech and industry trends and pursue certifications.

Education

Architecture or Civil Engineering or Mechanical Engineering or Electrical Engineering or Electronics Engineering or Construction Management

Tools

AutoCAD

Revit

Civil 3D

InfraWorks

Navisworks

Autodesk Construction Cloud

SketchUp

Job description

Department: Customer Support / Technical Services (AEC)

Reports To: Technical Support Manager / Sales Manager

Job Summary

• We are looking for a motivated Technical Engineer that could handle Pre-Sales / Post-Sales to support our growing Architecture, Engineering, and Construction (AEC) technology business.
• This is an entry-level position, and fresh graduates are encouraged to apply.
• The successful candidate will assist customers in learning, implementing, and troubleshooting AEC software solutions such as AutoCAD, Revit, Civil 3D, InfraWorks, Navisworks, Autodesk Construction Cloud (ACC/BIM 360), SketchUp, and other related applications.
• You do not need to be an expert in all of these applications upon joining. We are looking for someone with a good foundation in engineering, architecture, or construction workflows, strong communication skills, and a willingness to continuously learn new technologies.
• Training and opportunities to earn relevant product certifications will be provided.

Key Responsibilities

• Provide technical assistance and product support for AEC software, primarily Autodesk and SketchUp solutions, through email, phone, chat, remote sessions, and on-site support when required.
• Assist customers with software installation, licensing, configuration, basic troubleshooting, and product functionality.
• Learn and support Building Information Modeling (BIM) workflows, model coordination, documentation, and cloud collaboration.
• Assist users with common Revit workflows such as modeling, documentation, families, parameters, and project setup.
• Assist users with basic Civil 3D workflows involving surfaces, alignments, profiles, corridors, grading, and documentation.
• Help customers configure and use Autodesk Construction Cloud (ACC/BIM 360) for document management, permissions, collaboration, and project coordination.
• Conduct product demonstrations and technical presentations to prospective customers together with the Sales Team.
• Assist the Sales Team during pre-sales activities by understanding customer requirements and recommending appropriate software solutions.
• Conduct basic product onboarding, training sessions, webinars, workshops, and live events for customers.
• Prepare technical documentation, guides, presentations, and knowledge-base articles.
• Escalate complex technical concerns to senior engineers, Autodesk Support, or other appropriate technical teams when necessary.
• Continuously study new AEC technologies, software releases, features, updates, and industry trends.
• Work toward relevant Autodesk, SketchUp, and other industry certifications as part of continuous professional development.

Qualifications & Skills

Required

• Graduate of Architecture, Civil Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Construction Management, Drafting or other related Engineering/AEC courses.
• Fresh graduates are welcome and encouraged to apply.
• Basic knowledge or academic exposure to AutoCAD or other CAD/BIM/design software.
• General understanding of architectural, engineering, construction, or infrastructure workflows.
• Willingness to learn software such as Revit, Civil 3D, Navisworks, Autodesk Construction Cloud, and SketchUp.
• Good analytical and problem-solving skills.
• Good written and verbal communication skills.
• Comfortable presenting, explaining, or demonstrating technical concepts to customers.
• Customer-oriented, professional, and patient when assisting users.
• Willing to continuously learn new technologies and undergo technical training and certifications.
• Able to work independently and collaborate effectively with Sales and Technical teams.
• Willing to work 100% on-site in Makati City.

Advantage but Not Required

• Internship, academic project, OJT, or work experience involving AutoCAD, Revit, Civil 3D, SketchUp, Navisworks, or similar software.
• Familiarity with BIM concepts and workflows.
• Exposure to Autodesk Construction Cloud (ACC/BIM 360) or Trimble Connect.
• Knowledge of Plant 3D, InfraWorks, 3ds Max, or other Autodesk applications.
• Basic knowledge of Dynamo, Python, APIs, scripting, or Autodesk software customization.
• Autodesk, SketchUp, or other relevant certifications.
• Experience participating in technical presentations, school organizations, competitions, workshops, or customer-facing activities.

What We Look For

We value potential and willingness to learn as much as previous experience.

The ideal candidate is someone who:

• Enjoys learning and exploring new software.
• Is comfortable working with computers and troubleshooting technical problems.
• Can communicate clearly with both technical and non-technical users.
• Is confident or willing to develop confidence in presenting in front of customers.
• Takes initiative and is willing to research solutions independently.
• Has an interest in AEC technology, BIM, digital construction, and design software.
• Wants to build a career in technical consulting, pre-sales, BIM, software implementation, or customer success.

Why Join Us?

• Build your career working with leading AEC and BIM technologies.
• Gain hands‑on experience with Autodesk, SketchUp, and other industry‑leading solutions.
• Receive technical training and opportunities to earn industry‑recognised certifications.
• Develop experience in technical support, consulting, pre-sales, presentations, and customer engagement.
• Work with architects, engineers, contractors, consultants, and other professionals from different industries.
• Collaborative team environment with opportunities for career growth and continuous learning.
• Mandatory government benefits.
• Paid leaves.
• Company HMO and other applicable company benefits.