SaaS Client Success Manager (Hybrid) – Makati

Mosaic Hospitality Solutions Inc.; Makati; Hybrid; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Commission

Incentives

Employee Recognition and Rewards

Insurance Health & Wellness

HMO

Job summary

A leading hospitality solutions provider is seeking professionals for client success positions in Makati. The roles are hybrid, offering both senior and junior levels. Candidates will be responsible for building strong client relationships, collaborating across teams for superior customer service, and managing CRM systems. Ideal candidates demonstrate excellent communication and problem-solving skills, with the senior level requiring 2+ years of relevant experience. Join a dynamic team committed to delivering value to clients.

Qualifications

• Two positions available: Senior Level requires 2+ years in client success or related role; Junior Level requires no experience but knowledge in SaaS is a plus.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Build and maintain strong, trusted relationships with clients.
• Serve as a customer advocate by capturing and channeling client feedback.
• Collaborate with multiple teams to deliver exceptional customer experience.

Skills

Negotiation

Customer Relationship Management

Client Management

Organizational Skills

Presentation

Communication Skills

Interpersonal Skills

Analytical Skills

Creative Problem Solving

Education

Bachelor's degree in Business Management or related fields

Tools

HubSpot

Salesforce

Job description

A leading hospitality solutions provider is seeking professionals for client success positions in Makati. The roles are hybrid, offering both senior and junior levels. Candidates will be responsible for building strong client relationships, collaborating across teams for superior customer service, and managing CRM systems. Ideal candidates demonstrate excellent communication and problem-solving skills, with the senior level requiring 2+ years of relevant experience. Join a dynamic team committed to delivering value to clients.