Customer Success Manager (French Speaking)

Francaisvalencia; España; Hybrid; PHP 3,268,000 - 5,447,000; Full time

Benefits offered by this job

Flexible Leave PTO

Remote work opportunities

Growth opportunities

Mentorship

Sustainability initiatives

Inclusive work environment

Equity

Job summary

Unit4 recherche un(e) Customer Success Manager pour accompagner nos clients et favoriser la valeur réelle de nos solutions ERP. Vous serez l’interlocuteur(trice) principal(le) et travaillerez avec les équipes produit et sales pour assurer l’adoption et la rétention.

Vous devez parler couramment anglais et français, être capable de mener des revues exécutives et des plans de succès, et voyager jusqu’à 20% selon les besoins. Poste basé en Espagne, autorisation de travail requise.

Qualifications

• Capacité à construire des relations clients et à augmenter la rétention.
• Maîtrise des communications en anglais et en français.
• Expérience dans un rôle orienté valeur client dans le SaaS/ERP.

Responsibilities

• Devenir la voix du client et transformer les insights en actions.
• Inviser la valeur client et favoriser l’adoption des solutions Unit4.
• Établir des plans de succès et suivre les résultats.
• Conduire des revues exécutives avec les dirigeants et les équipes internes.
• Identifier des opportunités de croissance et travailler avec les ventes.

Skills

VoC advocate

Customer relationship management

Communication skills

Fluent in English and French

Cross-functional collaboration

Tools

CRM tools

ERP/HCM software knowledge

Job description

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters-- A powerful statement that enables different priorities fordifferent people.

We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

• Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.

Profil recherché :

• Must have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes. The individual will understand customers' strategic goals and objectives, translate them into actionable success plans, and proactively track progress toward value realization. They are adaptable, curious, accountable, and collaborative, with the ability to work effectively across a broad range of internal and external stakeholders.
• Excellent communication and relationship management skills and fluent in English and French (verbal and written)
• Responsible for retention and churn management across the region, contributing to global retention objectives
• Responsible for driving adoption and effective utilization of the Success4U program
• Clear communicator with professional presence with empathy and enthusiasm
• Ability to lead through influence and trust
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus.
• Availability to travel as necessary (up to 20%)

Avantages :

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment - supported by our Employee Resource Groups, which are open to all.
• Our commitment to equity

Langues :

Français, Anglais.

Français courant requis. Espagnol et/ou anglais apprécié selon le poste.

Autorisation de travailler en Espagne nécessaire.