(fluent French & English) Technical Support Consultant (remotely)

SupportYourApp; España; On-site; PHP 2,006,000 - 3,260,000; Full time

Benefits offered by this job

Remote work

No time-tracking

Referral rewards

Global team

Job summary

SupportYourApp is a global leader in Intelligent Support-as-a-Service, delivering customer and technical support across 60 languages in 30+ countries.

Join us as a Technical Support Consultant to thrive in a multicultural, fully remote environment. You will troubleshoot issues, guide customers, and collaborate with multiple departments while continuously updating your product knowledge.

Qualifications

• Excellent English and French communication skills (C1) required.
• At least 1 year of experience in a customer support role (tech support preferred).
• Familiarity with CRM systems and basic technical support concepts (APIs, OS, SaaS).
• Strong problem-solving and troubleshooting abilities with attention to detail.

Responsibilities

• Provide technical support via phone, email, and chat professionally and efficiently.
• Troubleshoot technical issues and guide customers step-by-step.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions in D365 and maintain knowledge of product updates.

Skills

Excellent English & French comms

Customer support experience

Multitasking

Problem solving

Team player

Explain technical info to non-technic.

Tools

CRM systems

APIs understanding

OS knowledge

SaaS tools

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role:

• Excellent English and French communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment;
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools);
• Strong problem-solving and troubleshooting skills, with constant attention to detail.
• Ability to multitask and prioritize effectively;
• Exceptional interpersonal and team-player skills;
• Ability to communicate technical information to non-technical customers;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service,

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.