Customer Success Manager

Nexa Core Services; Philippines; Remote; PHP 534,000 - 722,000; Full time

Benefits offered by this job

100% Remote / Work From Home

Support international clients

Hands-on CS platforms experience

AI-powered tools exposure

Mentorship and career development

Job summary

Nexa Core Services is seeking a motivated Customer Success Manager to support international clients from a fully remote setup. You will guide onboarding, drive product adoption, and resolve issues to maximize customer satisfaction and retention.

The role offers exposure to SaaS platforms, AI-powered tools, and cross-functional collaboration with sales, support, product, and operations teams. Fresh graduates are welcome to apply.

Qualifications

• Fresh graduates and beginners are welcome to apply.
• Excellent written and verbal English communication skills.
• Ability to multitask and manage multiple customer accounts.
• Reliable internet connection and a dedicated work-from-home setup.
• Experience in customer success is an advantage but not required.
• Background in customer service, sales, account management, business administration, hospitality, or virtual assistance.
• Knowledge of SaaS products or subscription-based business models is a plus.
• Experience supporting international clients is beneficial.
• Understanding of CRM platforms and customer lifecycle management.
• Ability to analyze customer feedback and identify improvement opportunities.

Responsibilities

• Build and maintain strong relationships with customers.
• Guide new clients through onboarding and implementation processes.
• Monitor customer health, satisfaction, and product adoption.
• Conduct regular follow-ups, business reviews, and check-in meetings.
• Resolve customer concerns by coordinating with internal departments.
• Identify opportunities for customer retention, renewals, and account growth.
• Maintain accurate customer records within CRM platforms.
• Prepare reports, customer success metrics, and account updates.
• Collaborate with sales, customer support, and product teams.
• Utilize AI tools to improve customer communication, documentation, reporting, and productivity.

Skills

Customer service

Relationship-building

Communication

Problem-solving

Empathy

Active listening

Time management

Attention to detail

Adaptability

Continuous learning

Education

High school graduate / college degree

Tools

HubSpot CRM

Salesforce

Gainsight

ChurnZero

Totango

Zoom

Slack

Job description

Location: Remote (Global / Work-from-Home)

Job Type: Full-Time / Part-Time Contract

Experience Level: Beginner-to-Senior Level are Welcome to Apply

Salary: $896 / Monthly ($5 Per Hour)

Ready to elevate your career?

Join Nexa Core Services and support high-growth organizations across the USA, Europe, Canada and Australia. Step into a dedicated, premium remote role where your skills drive real impact.

Customer Success Manager (Remote | Work From Home)

Nexa Core Services is hiring a proactive, relationship-driven, and customer-focused Customer Success Manager to support international clients and help businesses build long-lasting customer relationships. If you enjoy helping customers achieve their goals, solving business challenges, and creating exceptional customer experiences, we’d love to hear from you.

Fresh graduates, career shifters, and entry-level applicants are encouraged to apply. Previous experience in customer success is an advantage but not required. We welcome applicants with backgrounds in customer service, sales, account management, business administration, hospitality, or virtual assistance who are eager to learn modern Customer Success platforms and AI-powered business tools.

About the Role

As a Customer Success Manager, you will serve as a trusted partner for customers after they purchase a product or service. Your role is to help clients successfully onboard, adopt solutions, resolve concerns, improve satisfaction, and maximize the value they receive. You’ll collaborate with sales, support, product, and operations teams to ensure customers remain engaged and successful throughout their journey.

This is an excellent opportunity to work remotely with international SaaS companies, technology startups, B2B organizations, and service providers while developing expertise in customer relationship management and retention strategies.

Key Responsibilities

• Build and maintain strong relationships with customers.
• Guide new clients through onboarding and implementation processes.
• Monitor customer health, satisfaction, and product adoption.
• Conduct regular follow-ups, business reviews, and check-in meetings.
• Resolve customer concerns by coordinating with internal departments.
• Identify opportunities for customer retention, renewals, and account growth.
• Maintain accurate customer records within CRM platforms.
• Prepare reports, customer success metrics, and account updates.
• Collaborate with sales, customer support, and product teams.
• Utilize AI tools to improve customer communication, documentation, reporting, and productivity.

Minimum Qualifications

• High school graduate, vocational graduate, or college graduate.
• Fresh graduates and beginners are welcome to apply.
• Excellent written and verbal English communication skills.
• Strong interpersonal and relationship-building abilities.
• Excellent problem-solving and critical thinking skills.
• Ability to multitask and manage multiple customer accounts.
• Strong organizational and time management skills.
• Reliable internet connection and a dedicated work-from-home setup.

Preferred Qualifications

• Experience in customer service, customer support, account management, sales, or virtual assistance is an advantage.
• Knowledge of SaaS products or subscription-based business models is a plus.
• Experience supporting international clients is beneficial.
• Understanding of CRM platforms and customer lifecycle management.
• Ability to analyze customer feedback and identify improvement opportunities.

Common Software You Should Know

• HubSpot CRM
• Gainsight
• ChurnZero
• Totango
• Salesforce
• Zoom
• Slack

AI Tools You Should Be Familiar With

At Nexa Core Services, we encourage the responsible use of AI to improve customer communication, account management, meeting summaries, reporting, and workflow efficiency.

• ChatGPT
• Claude
• Gemini
• Gong AI
• HubSpot AI

Skills We’re Looking For

• Outstanding customer service skills.
• Relationship-building and communication abilities.
• Problem-solving mindset.
• Empathy and active listening.
• Time management and organization.
• Attention to detail.
• Adaptability in a fast-paced environment.
• Continuous learning and professional growth.

Why Join Nexa Core Services?

• 100% Remote / Work From Home opportunity.
• Support international clients and leading global businesses.
• Gain hands-on experience with world-class Customer Success platforms.
• Work with AI-powered customer engagement technologies.
• Continuous learning, mentorship, and career development.
• Supportive and collaborative remote work culture.
• Performance-based promotion opportunities.

Career Growth Opportunities

This position opens doors to many high-demand careers in customer experience, account management, and business growth.

• Senior Customer Success Manager
• Customer Success Team Lead
• Customer Experience (CX) Manager
• Account Manager
• Client Success Director
• Customer Operations Manager
• Revenue Operations (RevOps) Specialist
• Business Development Manager
• Head of Customer Success

Who Should Apply?

• Fresh graduates seeking a remote career.
• Career shifters interested in Customer Success.
• Customer Service Representatives looking for career advancement.
• Virtual Assistants wanting to specialize in client relationship management.
• Business Administration, Marketing, Hospitality, Communications, and Management graduates.
• Individuals passionate about helping customers succeed.

Join organizations across the USA, Europe, Canada and Australia switching from expensive local overhead to high-performing, dedicated administrative support workflows.