Customer Success Manager - Remote

CEO Concierge Service Inc.; Taguig; Hybrid; PHP 346,000 - 519,000; Full time

Benefits offered by this job

100% remote

Job summary

CEO Concierge Service Inc. is seeking a Client Relationship Manager to join our growing team.

This fully remote, full-time position focuses on customer success, account management, and contract administration, with a day shift aligned to EST hours. You will serve as the primary contact for assigned clients, manage renewals and pricing, review service performance, and collaborate with Procurement, Dispatch, and Finance to ensure contracts and billing align with agreements.

Qualifications

• 3+ years of experience in customer success or account management in MSP/IT services
• Experience managing customer contracts, renewals, and accounts
• Strong relationship-building, communication, and problem-solving skills
• Ability to discuss pricing, renewals, and service recommendations with customers
• Highly organized with excellent attention to detail and follow-through
• Ability to work independently, manage multiple accounts, and meet deadlines

Responsibilities

• Serve as the primary point of contact for assigned customers and build long-term client relationships
• Manage customer requests and coordinate with internal teams to ensure successful outcomes
• Create, review, and manage customer contracts, renewals, and annual price adjustments
• Conduct regular customer reviews to discuss service performance and future needs
• Monitor account health, identify growth opportunities, and proactively address customer concerns
• Collaborate with Procurement, Dispatch, and Finance to ensure services and billing align with customer agreements
• Maintain accurate contract records and participate in Microsoft Teams meetings and process improvement initiatives

Skills

Customer success

Account management

Client-facing

Tools

HaloPSA

Autotask

ConnectWise

Job description

Client Relationship Manager

Full-Time | Remote
Salary Range: $4–$6/hr | Shift: Day Shift (8:00 AM–5:00 PM EST)

We're looking for a Client Relationship Manager to join our growing team. This role is ideal for someone who is relationship-driven, proactive, and experienced in customer success, account management, and contract administration. If you're passionate about building long-term client relationships while ensuring customers receive exceptional service, we'd love to hear from you.

What You'll Be Responsible For

• Serve as the primary point of contact for assigned customers and build long-term client relationships

• Manage customer requests and coordinate with internal teams to ensure successful outcomes

• Create, review, and manage customer contracts, renewals, and annual price adjustments

• Conduct regular customer reviews to discuss service performance and future needs

• Monitor account health, identify growth opportunities, and proactively address customer concerns

• Collaborate with Procurement, Dispatch, and Finance to ensure services and billing align with customer agreements

• Maintain accurate contract records and participate in Microsoft Teams meetings and process improvement initiatives

What We're Looking For

• 3+ years of experience in customer success, account management, or a client-facing role, preferably in an MSP or IT services environment

• Experience managing customer contracts, renewals, and account relationships

• Strong relationship-building, communication, and problem-solving skills

• Ability to discuss pricing, renewals, and service recommendations confidently with customers

• Highly organized with excellent attention to detail and follow-through

• Ability to work independently, manage multiple accounts, and meet deadlines

• Reliable internet connection and a dedicated remote workspace

Bonus Points If You Have

• Experience with PSA platforms such as HaloPSA, Autotask, ConnectWise, or similar

• Knowledge of managed services, SLAs, and recurring revenue models

• Experience conducting Quarterly Business Reviews (QBRs) or similar customer review meetings

• Proven success improving customer retention and reducing churn

Why This Role Is Worth Considering

• Competitive compensation based on experience

• 100% remote with a consistent weekday schedule

• Opportunity to build long-term client relationships and influence customer success

• Supportive leadership with structured processes and collaborative teams

• Long-term opportunity with growth potential

We're actively reviewing applications and moving quickly with qualified candidates.