Customer Success Manager

CT Link Systems Inc.; Makati; On-site; PHP 480,000 - 840,000; Full time

Benefits offered by this job

Sick Leave and Vacation Leave - Upon 1

Annual HMO coverage - Upon 1

Job summary

CT Link Systems Inc. is seeking a Customer Success Manager to maximize long-term value from technology subscriptions. You will lead onboarding, adoption, account performance, renewals, and growth while acting as the customer’s trusted partner throughout the relationship.

You will own the sales-to-success transition, run quarterly business reviews, monitor product usage, and coordinate renewal strategies. Strong communication, detail orientation, and CRM experience are essential for success.

Qualifications

• Bachelor’s degree in marketing, business, management, or related field.
• 4+ years in customer success or engagement.
• Proactive with strong communication skills.
• Detail-oriented and accurate.
• Experience using CRM tools and handling contracts.

Responsibilities

• Lead end-to-end transition from sales to customer success, including kickoff, success criteria, implementation coordination, and deployment readiness.
• Lead quarterly business reviews to demonstrate service value, assess risk and alignment on upcoming goals and actions.
• Monitor license usage, product adoption, and feature utilization; identify underused capabilities and drive value.
• Manage renewal pipeline before contract expiration with pricing and renewal strategy.
• Monitor customer engagement, identify early warning signs, and lead structured recovery plans for at-risk customers.

Skills

Strong communication

Attention to detail

Proactive

Education

Bachelor’s Degree in Marketing/Business/Management

Tools

CRM tools

Contract management

Job description

As Customer Success Manager, you will help maximize the long-term value of their technology subscriptions. You will lead onboarding, adoption, account performance, renewals, and growth while serving as the customer’s trusted partner throughout the relationship.

• Lead the end-to-end transition from sales to customer success, including kickoff, success criteria, implementation coordination, and deployment readiness.


• Lead and initiate quarterly business reviews that demonstrate service value, assess risk and compliance priorities, and align stakeholders on upcoming goals and actions.


• Monitor license usage, product adoption, and feature utilization; identify underused capabilities and recommend actions that help customers realize greater value.


• Manage the renewal pipeline before contract expiration, coordinating with product managers and sales on customer readiness, pricing, and renewal strategy.

Monitor customer engagement, identify early warning signs, and lead structured recovery plans for customers at risk of dissatisfaction or non-renewal.

Education

• Candidate must possess at least a Bachelor’s Degree in Marketing, Business, Management, or any other business-related field.

Experience and Competency

• At least 4 years of experience in customer success management or customer engagement


• Proactive and has strong communication skills


• Attention to detail and accuracy


• Experience in using CRM tools and handling contracts

Other Benefits

• Sick Leave and Vacation Leave - Upon regularization


• Annual HMO coverage - Upon regularization