Customer Success Lead — Night Shift & Revenue Growth

iOPEX Tech; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive pay

Weekly learning sessions

HMO coverage

Leave credits (conversion options)

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Job summary

iOPEX is seeking a Senior Customer Success Leader to guide cross-functional teams and drive recurring revenue growth from our customers. You will own onboarding, retention, up-sell and advocacy while acting as the customer voice for roadmap prioritization.

The ideal candidate has 3+ years leading CS or Account Management teams, excels in data-driven decision making, and is comfortable working of a night shift from Bonifacio Global City, Taguig.

Qualifications

• 3+ years leading a CS or account management team.
• Strategic thinker with ability to plan and execute initiatives.
• Proven coaching skills and accountability.
• Detail-oriented, data-driven, high-energy leader.
• Experience with SaaS and business platforms.
• Willing to work night shift in Taguig.

Responsibilities

• Collaborate with cross-functional teams (CESS, Marketing, Sales) on customer success initiatives.
• Manage customer lifecycle events: onboarding, implementation, retention, up-sell, cross-sell, advocacy.
• Collect popular feature requests and justify roadmap prioritization.
• Serve as escalation point for customer issues and help team win deals through white-glove service.

Skills

Team leadership

Strategic thinking

Coaching skills

Data-driven

Ownership mindset

SaaS experience

Excel skills

Cross-functional

Night shift readiness

Tools

Excel

Job description

iOPEX is seeking a Senior Customer Success Leader to guide cross-functional teams and drive recurring revenue growth from our customers. You will own onboarding, retention, up-sell and advocacy while acting as the customer voice for roadmap prioritization.

The ideal candidate has 3+ years leading CS or Account Management teams, excels in data-driven decision making, and is comfortable working of a night shift from Bonifacio Global City, Taguig.