Client Services Manager | Customer Success Manager

iOPEX Tech; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive pay

Weekly learning sessions

HMO coverage

Leave credits (conversion options)

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Job summary

iOPEX is seeking a Senior Customer Success Leader to guide cross-functional teams and drive recurring revenue growth from our customers. You will own onboarding, retention, up-sell and advocacy while acting as the customer voice for roadmap prioritization.

The ideal candidate has 3+ years leading CS or Account Management teams, excels in data-driven decision making, and is comfortable working of a night shift from Bonifacio Global City, Taguig.

Qualifications

• 3+ years leading a CS or account management team.
• Strategic thinker with ability to plan and execute initiatives.
• Proven coaching skills and accountability.
• Detail-oriented, data-driven, high-energy leader.
• Experience with SaaS and business platforms.
• Willing to work night shift in Taguig.

Responsibilities

• Collaborate with cross-functional teams (CESS, Marketing, Sales) on customer success initiatives.
• Manage customer lifecycle events: onboarding, implementation, retention, up-sell, cross-sell, advocacy.
• Collect popular feature requests and justify roadmap prioritization.
• Serve as escalation point for customer issues and help team win deals through white-glove service.

Skills

Team leadership

Strategic thinking

Coaching skills

Data-driven

Ownership mindset

SaaS experience

Excel skills

Cross-functional

Night shift readiness

Tools

Excel

Job description

Join us and be part of a journey that’s bigger, bolder, and way more exciting!

The ultimate responsibility is both guiding our customer’s success and driving recurring revenue growth. Below you will find other major tasks of the Customer Success Rockstar:

• Work successfully with cross-functional teams (Customer Experience, Support & Success (CESS), Marketing, Sales etc.) around customer success initiatives

• Managing customer lifecycle events such as onboarding, implementation, retention, up-sell, cross-sell, advocacy, etc

• Act as the voice of the customer by collecting popular feature requests and creating business reasons to prioritize requests on the product roadmap

• Serve as an escalation point for customer issues and act as the first point of contact to help team members win difficult deals through white-glove service

Experience and Skills:

• 3+ years leading a team of Customer Success or Account Management professionals

• Strategic thinker who can strategize, implement, improve, analyze, and manage both new and existing ideas and tactics

• Great at coaching, inspiring and holding your team accountable for big goals

• Detail-oriented, data driven, creative, high-energy leader with the ability to inspire others

• Ability to take ownership of anything that comes your way

• Prior experience working with SaaS and business platforms like Sales

• Excellent Excel and data management skills

• Willingness to work on a graveyard/night shift schedule in Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.