Customer Service Manager Hybrid Leader for Global Accounts

Masurf Inc.; Taguig; Hybrid; PHP 558,000 - 892,800; Full time

Benefits offered by this job

13th Month Pay

Job summary

A leading company in customer service management in Taguig is seeking a Customer Service Manager for a hybrid work role. Responsibilities include leading the customer service team, developing service policies, and ensuring customer satisfaction through exceptional service. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service management. Skills in Salesforce and strong people skills are essential for success in this role. The position offers a full-time contract and benefits including 13th Month Pay.

Qualifications

• 3–5 years of experience in customer service management.
• Effective communication and leadership within the team.
• Proactive and strong organizational skills.

Responsibilities

• Lead and manage the customer service team.
• Develop and implement customer service policies.
• Address escalated customer issues.

Skills

Strong customer service skills

Scheduling proficiency

Problem-solving abilities

Salesforce knowledge

Account management expertise

Exceptional people skills

Education

Bachelor's degree

Job description

A leading company in customer service management in Taguig is seeking a Customer Service Manager for a hybrid work role. Responsibilities include leading the customer service team, developing service policies, and ensuring customer satisfaction through exceptional service. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service management. Skills in Salesforce and strong people skills are essential for success in this role. The position offers a full-time contract and benefits including 13th Month Pay.