Customer Success Lead - Billing & Policy Services

BDO Unibank

Mandaluyong

On-site

PHP 600,000 - 1,000,000

Full time

14 days+

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Job summary

BDO Life Assurance Company, Inc. is seeking an experienced Customer Support Manager to lead our Billing, Collections, and Policy Services team.

This role will oversee end-to-end premium billing, collections, and policy servicing for group insurance accounts, while driving exceptional client support and operational excellence. The position requires leading a team, ensuring timely processing, maintaining strong client relationships, and delivering continual improvements in service delivery and

Qualifications

Bachelor's degree in Business Administration, Finance, Insurance, Management, or related field.

Responsibilities

Lead end-to-end premium billing, collection, payment posting, and reconciliation processes.
Drive collection strategies to ensure timely recovery of accounts receivable.
Monitor collection performance against targets and SLAs.
Establish controls and processes for efficient collections and reporting.
Oversee end-to-end policy servicing for group insurance accounts.
Ensure timely processing of group insurance applications and policy transactions.
Monitor outstanding premium collections and follow up on aging accounts.
Provide timely updates and resolution status to stakeholders.
Lead, coach, and develop a team of customer service professionals.
Monitor KPIs and conduct performance reviews and development plans.