Customer Success Engineer: Compliance & Support

Prudential Hong Kong Limited; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading insurance and asset management firm in Manila seeks a customer service representative to handle transactions, feedback, and social media messages. The role includes achieving daily productivity targets and ensuring adherence to company policies. The ideal candidate must understand compliance standards and effectively manage customer inquiries. They will also pre-screen documents and collaborate with the Process Owner for endorsements. This position supports a diverse work environment, and individuals from all backgrounds are encouraged to apply.

Qualifications

• Must be fully aware of responsibilities and compliance standards.
• Ability to manage public and private messages on social media channels.
• Competence in handling various customer requests and concerns.

Responsibilities

• Achieves daily set productivity targets.
• Ensures quality handling of transactions and feedback.
• Responds to public and private messages from social media channels.

Job description

A leading insurance and asset management firm in Manila seeks a customer service representative to handle transactions, feedback, and social media messages. The role includes achieving daily productivity targets and ensuring adherence to company policies. The ideal candidate must understand compliance standards and effectively manage customer inquiries. They will also pre-screen documents and collaborate with the Process Owner for endorsements. This position supports a diverse work environment, and individuals from all backgrounds are encouraged to apply.