Customer Support Specialist - Compliance, Tech & Disputes

Endless Motion Marketing and Consultancy; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm in Metro Manila, Philippines is seeking a Customer Support representative to assist customers with account inquiries, deposit processes, and complaint resolution. This role involves promoting responsible use, ensuring compliance with AML and KYC regulations, and maintaining product knowledge to enhance customer experience. The ideal candidate should have strong customer service skills, problem-solving abilities, and a collaborative mindset. This position offers opportunities for professional growth within a dynamic team.

Qualifications

• Strong understanding of customer service processes and tools.
• Ability to handle complaints and escalate issues as needed.
• Familiarity with regulatory compliance, including AML and KYC.

Responsibilities

• Assist customers with account-related inquiries.
• Guide customers through deposit and withdrawal processes.
• Address and resolve customer complaints effectively.
• Monitor customer accounts for responsible gaming.
• Ensure compliance with regulatory standards.

Skills

Customer service skills

Problem-solving abilities

Technical support skills

Knowledge of AML and KYC regulations

Effective communication

Team collaboration

Job description

A customer service firm in Metro Manila, Philippines is seeking a Customer Support representative to assist customers with account inquiries, deposit processes, and complaint resolution. This role involves promoting responsible use, ensuring compliance with AML and KYC regulations, and maintaining product knowledge to enhance customer experience. The ideal candidate should have strong customer service skills, problem-solving abilities, and a collaborative mindset. This position offers opportunities for professional growth within a dynamic team.