Technical Account Manager - AI Agents

Wing Assistant; Tili; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Wing Assistant is seeking a Technical Account Manager for AI Agents to serve as the primary post-signing contact, guiding onboarding, configuration, and ongoing support to maximize value from our platform.

You will build strong customer relationships, drive adoption, identify expansion opportunities, and ensure issues are resolved promptly to maintain high satisfaction and successful outcomes for our B2B SaaS customers.

Job description

About the Role

As a Technical Account Manager for AI Agents, you will play a critical role in ensuring our customers achieve their business objectives through our innovative solutions. You will be the primary point of contact for our customers post-signing, overseeing their onboarding, configuration, and ongoing support to maximize their experience with our platform. If you are a technically savvy professional with a strong background in B2B SaaS, we want to hear from you!

Your expertise in managing customer relationships will be paramount. You will not only guide customers through the implementation process but also proactively engage with them to identify expansion opportunities, ensuring their success and satisfaction with our offerings.

This role requires exceptional speed and follow-through. You will be responsible for addressing customer issues promptly, ensuring that any problems are resolved on the same day. Your ability to communicate effectively and manage expectations will be key to your success in this position.

Join us and become part of a dynamic team that is dedicated to delivering outstanding customer experiences while driving growth through our cutting-edge AI solutions.

We are an equal opportunity employer and value diversity at our company. We encourage all individuals, regardless of background, to apply and join our team. Come be part of a company that is dedicated to making a difference!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.