Customer Success Enablement & AI Resources Coordinator

RealPage, Inc.; Manila, Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

RealPage, Inc. in Manila seeks a Customer Success Enablement and Effectiveness Coordinator to develop and deliver practical enablement resources.

You will work with subject‑matter experts to ensure materials are accurate and easy to apply, supporting AI‑enabled solutions and internal communications. You will organize content, coordinate trainings, and help create templates, playbooks, and communications that connect customer needs to product capabilities.

Qualifications

• Experience creating presentations, documents, emails, training materials, or other professional communications.
• Experience using an email service provider, email-building platform, marketing automation tool, or similar system.
• Experience coordinating projects, meetings, training sessions, communications, or team activities.
• Strong attention to detail and commitment to quality.
• Strong written and verbal communication skills.
• Ability to organise work, manage deadlines, and follow established processes.
• Ability to collaborate effectively with team members and subject‑matter experts.
• Willingness to learn new tools, systems, products, and business processes.
• Comfort receiving direction, asking clarifying questions, and working through changing priorities.

Responsibilities

• Help create, update, and maintain workshops, learning resources, playbooks, job aids, manager guides, presentations, and other enablement materials.
• Coordinate logistics for training sessions, working sessions, office hours, and related learning activities.
• Support facilitators with agendas, presentations, participant communications, materials, attendance tracking, and follow‑up.
• Organise content, feedback, action items, and supporting documentation to maintain reliable enablement processes.
• Apply approved templates, standards, and workflows.
• Update resources as processes, tools, products, or team needs change.
• Support the development of resources that connect customer needs to product capabilities.
• Organise use cases, discovery questions, talk tracks, examples, and customer scenarios.
• Partner with subject‑matter experts to ensure resources are accurate, clear, and practical.
• Emphasise how product capabilities help solve customer problems, not just documenting functionality.
• Support enablement priorities as needs evolve.
• Build, format, schedule, and maintain internal Customer Success emails; support audience selection and QA.
• Maintain reusable email templates, calendars, and process documentation.
• Escalate questions when direction is unclear or input is needed.

Skills

Presentation creation

Written communication

Project coordination

Attention to detail

Collaboration

Learning new tools

Time management

Adaptability

Content organization

Tools

Email service provider

Marketing automation tool

Templates & workflows

Job description

RealPage, Inc. in Manila seeks a Customer Success Enablement and Effectiveness Coordinator to develop and deliver practical enablement resources.

You will work with subject‑matter experts to ensure materials are accurate and easy to apply, supporting AI‑enabled solutions and internal communications. You will organize content, coordinate trainings, and help create templates, playbooks, and communications that connect customer needs to product capabilities.