Customer Success Enablement & AI Resources Coordinator

RealPage, Inc.; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

RealPage, Inc. is seeking a Customer Success Enablement and Effectiveness Coordinator in Manila to develop, coordinate, and deliver practical resources that help Customer Success teams perform effectively and consistently.

This role provides hands‑on support across enablement programs, internal communications, learning materials, customer‑value‑focused product resources, and AI‑enabled solutions. The Coordinator works under the direction of the Enablement Program Director and collaborates with

Qualifications

• Experience creating presentations, documents, emails, training materials, or other professional communications.
• Experience using an email service provider, email‑building platform, marketing automation tool, or similar system.
• Experience coordinating projects, meetings, training sessions, communications, or team activities.
• Strong attention to detail and commitment to quality.
• Strong written and verbal communication skills.
• Ability to organise work, manage deadlines, and follow established processes.
• Ability to collaborate effectively with team members and subject‑matter experts.
• Willingness to learn new tools, systems, products, and business processes.
• Comfort receiving direction, asking clarifying questions, and working through changing priorities.

Responsibilities

• Create, update, and maintain workshops, learning resources, playbooks, job aids, manager guides, presentations, and other enablement materials.
• Coordinate logistics for training sessions, working sessions, office hours, and related learning activities.
• Support facilitators with agendas, presentations, participant communications, materials, attendance tracking, and follow‑up.
• Organise content, feedback, action items, and supporting documentation to maintain reliable enablement processes.
• Apply approved templates, standards, and workflows.
• Update resources as processes, tools, products, or team needs change.
• Support the development of resources that help Customer Success employees connect customer needs to relevant product capabilities.
• Organise use cases, discovery questions, talk tracks, examples, and customer scenarios.
• Partner with assigned subject‑matter experts to ensure resources are accurate, clear, practical, and easy to apply.
• Emphasise how and when a product capability helps solve a customer problem, rather than documenting functionality alone.
• Support product enablement priorities as ownership and business needs evolve.

Skills

Presentation creation

Email platform usage

Project coordination

Attention to detail

Written communication

Verbal communication

Deadline management

Team collaboration

Learning new tools

Adaptability

Tools

Email service provider

Marketing automation

Content templates/tools

AI-enabled resources

Job description

RealPage, Inc. is seeking a Customer Success Enablement and Effectiveness Coordinator in Manila to develop, coordinate, and deliver practical resources that help Customer Success teams perform effectively and consistently.

This role provides hands‑on support across enablement programs, internal communications, learning materials, customer‑value‑focused product resources, and AI‑enabled solutions. The Coordinator works under the direction of the Enablement Program Director and collaborates with