Customer Service Coordinator I

Dover Corporation; Cebu City; Hybrid; PHP 268,000 - 402,000; Full time

Job summary

Dover Business Services in Cebu City, Philippines, is hiring a Customer Service Coordinator I to join a hybrid team. You will handle customer queries through tickets and phone calls, process quotes and orders, and coordinate with shipping, engineering and technical support to resolve issues.

A Bachelor’s Degree and 3 years in BPO or shared services are required, with strong English communication, research and problem‑solving skills.

Qualifications

• Bachelors degree is required for this position.
• 3 years of experience in the BPO or Shared Services industry.
• 3 years of experience handling customers via calls or emails.

Responsibilities

• Respond and resolve customer queries through tickets and phone calls.
• Research information and resolution for customer issues and inquiries.
• Process quotes and orders of customers.
• Coordinates with other departments (shipping, engineering, technical support) to resolve issues.
• Communicate patterns, customer behaviors and bottlenecks to Team Lead.

Skills

MS Office

Salesforce

InContact

ERP Systems

English Fluency

Negotiation

Problem Solving

Attention to Detail

Research Skills

Decision Making

Customer Service

Education

Bachelor’s Degree

Tools

MS Office

Salesforce

InContact

ERP Systems

Job description

## Customer Service Coordinator IApply: Hybrid: Cebu City, Cebu, Philippines: Full time: Posted Today: JR101993Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.## Job Description### I. Strategic Management* Present ideas and solutions to help improve performance, domain processes and company policies.### II. People Management* Participate in Team and Company activities such as town halls, team huddles and updates.* Interact with teammates and share input in creative problem solving projects and action plans.### III. Technical/Functional Management* Respond and resolve customer queries through tickets and phone calls.* Research information and resolution for customer issues and inquiries.* Process quotes and orders of customers.* Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc. to resolve customer’s issues.* Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.## Qualifications and Educational Requirements:* Bachelor’s Degree is required for this position.* 3 Years experience in the BPO or Shared Services industry.* 3 Years experience in handling customers whether it is through calls or emails.## Preferred Skills* Technical Skills o Basic knowledge of Microsoft Programs* Basic knowledge or experience in Salesforce and InContact (CRM) is preferred.* Knowledge in ERP Systems such as AS400, Visual, SyteLine, Oracle is a plus.* Communication Skills* Good English Communication Skills in oral and written communication.* Above average comprehension skills* Negotiation skills is a plus.* Problem Solving Skills* Attention to details* Knows how to conduct research* Decision Making Skills* Customer Service Skills