Customer Success Associate – Semiconductors

Analog Devices, Inc.; Cavite City; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Continuous learning opportunities

Benefits programs

Job summary

Analog Devices, Inc. invites graduates to join a role focused on building strong customer relationships and solving problems across pricing, lead-times, and order management.

You will collaborate with manufacturing teams in Thailand and the Philippines to address delivery challenges and ensure accurate documentation and quotes. Preferred candidates hold a bachelor’s degree in Industrial Engineering or related field, with 1 year of relevant work experience in semiconductors.

Qualifications

• Excellent verbal and written communication skills.
• Strong computer skills and MS Excel proficiency.
• Familiarity with SAP and semiconductor manufacturing is a plus.

Responsibilities

• Respond to customer requests for pricing and lead times in a designated region.
• Ensure customer orders are accurate before loading into systems.
• Manage progression of all customer quotes above a stated revenue amount.
• Manage the backlog of customers and monitor progression.
• Interface with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
• Prepare all necessary customer documentation per quality standards.
• Identify and report useful business intelligence to senior staff.
• Recommend process improvements to enhance operations.
• Ensure adherence to environmental, health and safety policies.
• Be aware of the company's quality and environmental policies.

Skills

Verbal communication

Written communication

MS Excel (macros & LOOKUP)

Team collaboration

Multi-tasking

Flexible

Strong computer skills

SAP knowledge

Background in semiconductor mfg

Education

Industrial Engineering or related field

Tools

SAP

Job description

Analog Devices, Inc. invites graduates to join a role focused on building strong customer relationships and solving problems across pricing, lead-times, and order management.

You will collaborate with manufacturing teams in Thailand and the Philippines to address delivery challenges and ensure accurate documentation and quotes. Preferred candidates hold a bachelor’s degree in Industrial Engineering or related field, with 1 year of relevant work experience in semiconductors.