Customer Success Associate (QUEZON CITY)

Pestproph Pest Management; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health & Wellness Insurance

Life Insurance

Annual Company Trip

Company Equipment

Parking Space

Job Training

Employee Assistance Program

Paid Leaves

Job summary

A pest management company in Quezon City is looking for a Customer Success Associate to ensure quality service delivery and manage technical teams. The ideal candidate has 1-3 years of experience and a diploma. Responsibilities include monitoring service quality and enhancing customer relations. The role offers various benefits and a full-time schedule.

Qualifications

• 1-3 years of experience in a related field.
• Strong management and training skills.
• Ability to analyze and implement service delivery policies.

Responsibilities

• Ensure on-time delivery of services according to schedule.
• Manage and monitor technical specialists.
• Reinforce customer service standards.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business.
• Monitor employee compliance with operational standards, along with other department and company policies and practices.
• To conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, coaching and support to service staffs.
• Manage and make appropriate adjustments to staffing levels.
• Reinforce customer service standards and ensure all employees are focused on always serving the customer. Assist in administrative duties including maintenance of files, records, and all required documentation.
• Establish performance goals according to company philosophy for employees’ assigned role.
• Perform personnel management functions that include maintaining discipline and administering performance reviews.
• Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
• Coordinate workflow between departments and work areas.
• Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.

Education

Tertiary Diploma

Secondary Diploma

Job description

Overview

Customer Success Associate (QUEZON CITY) – Pestproph Pest Management

On-site - Quezon City • 1-3 Yrs Exp • Diploma • Full-time

Job Description

Government Mandated Benefits

• Insurance Health & Wellness
• Life Insurance, HMO
• Annual Company Trip, Company Equipment, Parking Space

Professional Development

• Employee Assistance Program
• Job Training
• Professional Development

• Bereavement Leave
• Birthday Leave
• Maternity & Paternity Leave
• Sick Leave
• Unpaid Extended Leave
• Vacation Leave

Responsibilities

• Ensure quality & on time delivery of services & treatments to new Business and based on agreed schedule and work procedure.
• Manage, train, and monitor technical specialists.
• Direct and assign employees on the day-to-day tasks as needed to ensure all aspects of quality service delivery.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business.
• Monitor employee compliance with operational standards, along with other department and company policies and practices.
• To conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, coaching and support to service staffs.
• Manage and make appropriate adjustments to staffing levels.
• Reinforce customer service standards and ensure all employees are focused on always serving the customer. Assist in administrative duties including maintenance of files, records, and all required documentation.
• Establish performance goals according to company philosophy for employees’ assigned role.
• Perform personnel management functions that include maintaining discipline and administering performance reviews.
• Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
• Coordinate workflow between departments and work areas.
• Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.

Qualifications / Documentation

• 1. Birth Certificate (photocopy)
• 2. NBI Clearance (original)
• 3. Police Clearance (original)
• 4. SSS E1 or ID
• 6. PhilHealth Number or ID (photocopy)
• 7. Tax Identification Number (TIN)
• 8. Quezon City Health Certificate & Occupational Permit
• 9. Medical Certificate
• a. 5 Basic Pre-employmentLaboratory Examination (Chest X-Ray/ Fecalysis/ Urinalysis/ Physical Examination/ CBC)
• 11. Secondary or Tertiary Diploma / Transcript of Records / True Copy of Grades (photocopy)
• 12. Certificates and Recognitions (photocopy)

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.