Sr. Associate - Customer Care - Onboarding & Account Management 5B

BrightClaim; Muntinlupa; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Genpact in Manila is seeking a Sr. Associate - Customer Care focused on onboarding and account management. You will serve as the primary client contact, build relationships, and collaborate with internal teams to deliver tailored solutions.

This hybrid role requires strong CRM and data analytics skills, fluency in English, and experience in customer care. Join a global leader driving AI-powered transformation and client value.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in customer care and onboarding.
• Strong CRM, data analytics, and reporting skills.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries promptly.
• Develop and maintain relationships to understand business needs.
• Collaborate cross-functionally to deliver client solutions.
• Monitor account performance and identify upselling opportunities.
• Prepare and present regular account performance reports with insights.
• Assist in developing account strategies to drive retention and growth.
• Stay updated on industry trends to provide client value.
• Participate in client meetings, presentations, and negotiations.

Skills

Customer Care

Onboarding

CRM

Data Analytics

Data Visualization

Insurance

Education

Bachelor's in Business Administration

Bachelor's in Communication

Bachelor's in Hospitality Management

Bachelor's in Information Technology

Bachelor's in Marketing

Tools

ServiceNow

Power BI

Job description

Sr. Associate - Customer Care - Onboarding & Account Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Develop and maintain strong relationships with clients to understand their business needs and challenges.
• Collaborate cross-functionally with internal teams to deliver solutions that meet client objectives.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products or services.
• Prepare and present regular account performance reports to clients, highlighting key metrics and insights..
• Assist in the development of account strategies and plans to drive client retention and growth.
• Stay updated on industry trends and the competitive landscape to provide valuable insights to clients.
• Participate in client meetings, presentations, and negotiations to support account management efforts.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNow ServiceNow, Customer Experience Certification (COPC) - COPC Inc. COPC Inc., Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills

Customer Care, Customer Onboarding, Customer Relationship Management (CRM), Customer Service, Data Analytics, Data Literacy, Data Visualization, Insight Generation, Insurance

Language

English, English (Required)

Language Proficiency -

Intermediate - B1

Job Type

Regular

Master Skill List -

Customer Care - Onboarding & Account Management

Remote Type -

Hybrid

Work Shift -

Night Job (Philippines)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.