Hybrid Customer Care Associate – AI-Driven Support

1901 Genpact Services LLC (Philippines branch); Muntinlupa; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Genpact Philippines is hiring an Associate - Customer Care to handle inquiries via phone, email, chat, or social media. You will resolve issues, update customer records, and follow SOPs to ensure accurate data and service quality.

This blended role operates from our office in Manila, offering exposure to AI-powered transformation initiatives and opportunities to contribute to process improvements while building customer trust and loyalty. Training and ongoing learning support are provided.

Qualifications

• Proven ability to handle customer interactions with attentiveness and clarity.
• Strong data entry and CRM record-keeping skills.
• Excellent English communication and problem-solving abilities.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate information on products, services or policies.
• Resolve complaints and escalate when necessary to ensure timely resolution.
• Follow SOPs and update customer records in the CRM.
• Coordinate with other departments to resolve issues and improve service.
• Enter and maintain customer data accurately and prepare feedback reports.
• Identify opportunities to upsell or cross-sell and foster loyalty.

Skills

Customer Care

Account Maintenance

English Proficiency

Education

Bachelor's Degree

Job description

Genpact Philippines is hiring an Associate - Customer Care to handle inquiries via phone, email, chat, or social media. You will resolve issues, update customer records, and follow SOPs to ensure accurate data and service quality.

This blended role operates from our office in Manila, offering exposure to AI-powered transformation initiatives and opportunities to contribute to process improvements while building customer trust and loyalty. Training and ongoing learning support are provided.